General RV CenterReviews of generalrv.com

I could not be any happier with my experience with Gen RV. Everybody that I had contact with was pleasant, friendly, knowledgeable, understanding and a pleasure to deal with. Where can you find that in this day and age?! It was encouraging to deal with a company that cares and knows what they’re doing. I went to two other dealerships before visiting Gen RV, I would have had buyers remorse to the highest level. Everybody at RV made this experience as easy as possible. I will return if I ever upgrade or needed anything for my RV.

Its a lot of fun to watch Matt and his videos. He represents General RV and encourages us to call and use his Matt Bucks to buy their RV's. He truly seems to care about people and so you think perhaps General RV cares about people. Sadly, they don't and pressurized sales tactics are there only currency for human interaction. Matt recently had a video of a show in Ocala, where he showed us active Class B's and C's for sale with show pricing. The second RV he showed was something new to me and something I would have like to actively pursue, a $70K Thor Pasadena SE21. However I could not find this RV anywhere, and even the Thor website didn't have this model and Thor representatives could fail to find it. Chatted with General and no one seemed to know it existed. Routed to an email with RILEY who asked me my budget? Why? This person never answered, emailed again, still nothing about the $70k RV. This time they asked if I filled out a trade form. Why again? Got a weird deflection email that was an attempt to insult me. My conclusion, this was a bait and switch, showing a 1 off low ball model to get us in the door to buy something else, obviously more expensive. I have called General before the last time I was RV shopping and was strong armed by another mean spirited sales professional. So this isn't a one off, this is the bread and butter of General RV, cold-hearted deception. Keep looking folks, there has got to be kindness and honesty somewhere in RV sales.

Awful experience. Showed up on January 20th to pickup RV and dealer was not ready despite multiple emails saying I would arrive on 20th. Spent 4 .5 hours waiting for RV to be prepped. 70K RV rolled off lot with broken foglight and after less than a thousand miles needed an oil change. Some prep! I called sales rep to ask about my service contract fixing these things and was ignored for several days. When they finally returned my call ( Hi Sal-- Thanks for being unresponsive and totally unhelpful) I was told oil changes dont count (read maintenance contract wording and you would never know that) and theres a three week waiting period for an appointment. DO NOT BUY THE MAINTENANCE CONTRACT. What waste of money. They cant schedule things in a timely manner, charge more than any one else would for simple maintenance and charge a deductible when you try to use the contract. General RV Oil change wait 3 weeks/$250. Scheduled at local shop in 24 hours/ $160. Its been two months and they have not responded to my emails/calls as I have not received my license plate or confirmation they canceled the maintenance contract. These guys are all smiles while taking your money but once you have an issue they scurry like cockroaches. Just terrible.

We bought a brand new Super C. We had several warranty issues that needed attention. We can't get anyone at the dealership we bought it at or headquarters to return our calls. Once they get your money, you are own your own.

GENERAL RV PRAYS UPON HURRICANE VICTIMS!!! BEWARE OF CHRIS AND ALEX THE DOVER STORE'S RESIDENT THUGS WHO ARE OKAY CHEATING YOU OUT OF $5000 DEPOSIT! We are deeply disappointed by the manner in which we were treated during this transaction. As hurricane victims facing significant hardships, we feel exploited and preyed upon by a merchant that had no intention of delivering the promised product in the agreed upon time frame, yet is attempting to fraudulently retain our deposit money. As hurricane victims in urgent need of temporary housing, we placed a $5,000 deposit at the Tampa RV Show with General RV of Tampa under the assurance that a travel trailer was available for immediate delivery. However, when the agreed pickup date arrived, General RV had no record of our unit and no timeline for its availability. Repeated requests for paperwork have been ignored, and documents provided to American Express during our dispute TO GET OUR DEPOSIT MONEY BACK appear falsified. Numerous online reviews suggest a pattern of similar deceptive practices by General RV, using high-pressure sales tactics and withholding refunds. We have filed complaints with the Florida Attorney General and the Department of Motor Vehicles, urging an investigation into these fraudulent practices. Stay away from General RV!

Once the sale is over they are done with you. Wish I had read the reviews before buying would have gone elsewhere.

I purchased my Mercedes Integra launch at General RV the MSRP on this vehicle is $250,000. They are so-called training was very inadequate, but that was the least of my issues thanks to Google. I immediately had a problem with the charging system the awning and several other coach issues when I brought it in, they literally told me it was my fault. I owned the vehicle for eight weeks and it was not charging properly when asked if they could do something about the awning. The service person literally told me to climb up there and put white lithium grease on my brand new awning that was never opened before and would not open. The other issues were just things falling off that could’ve required. Very minimal attention but not what you expect on a brand new Vehicle when I brought it to General RV they literally did nothing about it. Blaming all the issues on me six months later, I got a letter in the mail from Integra explaining all of my issues were all recalls when I brought this to the attention of general RV they literally did nothing and had no recourse for me. I highly recommend reading this review before you purchase anything from General RV.

Not sure why so many negative reviews, but we are thoroughly satisfied working and dealing with General RV. Don’t get me wrong, it took some doing. We started at the Hershey RV show and finally completed our purchase on Friday, 1/10. We worked through Brendon and one of the General Managers who we met in Hershey, finally walking through our unit with David McGee in Tampa, FL. May I say that this dealership was top notch from Dave, Angel, Kim, and ( I think) Celi who schedules deliveries. Everyone was very professional, pleasant, and accommodating. I would recommend anyone to work with them. Be patient - Good things come to those who wait.