General RV CenterReviews of generalrv.com

General RV Center in Orange Park continues to disappoint. Approximately one month ago, we were finally able to get someone on the phone and took our class B in the next day. After spending the entire day waiting, they told us we needed an inverter. They verified the extended warranty coverage and ordered the part. They said it should take about 3 weeks to get the part so we scheduled the work for July 11,2025 at 11:00. On July 10th my husband called and verified the appointment. On July 11th, my husband was about to leave the house for the appointment. Someone called and said they did not have the part. Why didn’t someone tell him that when he called the day before???? They said it would take Another 3 weeks to get the part. WHY??? I believe someone failed to order it. So now we have to wait another month and hope and pray we can get this fixed. We were going to take our 6 year old grandson camping and to the Ark. He has been looking forward to this adventure for months. So now we cannot give him the adventure he wanted and we have $505 worth of non refundable tickets. You would think, after all of the negative reviews, General RV would make an effort to take better care of their customers and improve their reputation. Wish I could rate them with a negative number.

I want to share my experience with the most deceptive sales practices I have ever encounterd. I wanted to purchase a coach advertised for $99,995. I dealt with the Internet Sales representative who was very professional. I agreed to the deal and gave a credit card depoisit. The next day I get a call from the representative apologizing because management had decided to raise the price to $129,995. WTF? Buyer beware of bait and switch practices. I recommend to stay away from General RV.

So after I wrote the first review, they contacted me and asked what they could do to make it right. What a joke. Corporate listened to our complaints, as well as reading the reports from another legitimate dealer showing the damages occured prior to our purchase of the camper and after weeks of conversation and emails, they referred it back to the Jacksonville Dealership. What a joke, they were not going to admit to their devious business practices and refused any help with the damages to the camper. Do not purchase from this dealer. Again there are several lawsuits, and they are not just at this dealer, but quite a few of their locations in Florida.

In 25 yrs of RVing, I have never come across any company as incompetent as General RV. Sales promises you the world and doesn't deliver. Service is excellent at only one thing, and that is passing the buck. Biggest mistake in my RVing life was to buy from General RV. I am stuck with them while our rig is under warranty to get repairs done. Brand new rig and it's been in service for 6 months....you heard that right 6 months. Nothing is ever thier fault, it's always the fault of someone else. The repairs they have managed to complete are shoddy.....I mean seriously, I could have stuck the double stick tape up myself to mount the electronics (heaven forbid the mount it correctly with screws or proper mounting brackets) and had it fall off before we got back to our storage lot and it wouldn't have taken 3 week for me to stick up the double stick tape either. That was what they accomplised that go-round in 3 weeks. What a joke. I have had this rig for 6 months and it is still not usable....6 months, a brand new rig. Unacceptable. We were supposed to leave tomorrow for our annual 4 months summer trip....but guess what? Here we sit because once again they can't get something repaired in a timely manner and we can't use our rig. Yes, I checked that General RV will be notified about this review.....do I think anything will happen as a result? Nope, because that is how they operate. Angry and frustrated doesn't even begin to explain what we are going through. Never, ever by from them, it's just not worth it.

I purchased a very expensive fifth wheel from the Salisbury, NC location one month ago. To date, I do not have it. The sales manager continuously mislead me that he was getting my trailer to me with the accessories I requested. To my dismay, he has no control over service but he led me to believe that he did. He then threatened me (I have the text) if I continued to pursue this. As a result I have consulted with my attorney and the local law enforcement agency regarding my property. Horrible company and new to the area. Contacted the Corporate Office and have not received any response back. Apparently, they do not care about customer service but sales only.

As they say, I am giving them 1 star, because they don't have a 0 or a minus rating. We purchased a used camper from General RV in Orange Park/ Jacksonville. Don't ever purchase an RV from this Company. If you read their reviews online, most of them are bad, and not just Jacksonville, all of them in Florida. We purchased a used camper from them 2 1/2 years ago. They advised us that the camper was in good shape and if there was anything wrong, the warranty company would take care of it. We were allowed to inspect the camper, but only for about 15 minutes. We picked up the camper on July 8, 2022. We returned the unit to General RV on August 2, 2022 and complained there were problems with the camper's sliders. After waiting for several hours, the mechanic and Scott McLoed came out and proceeded to tell us what was wrong with the sliders and the repair was our responsibility, we requested the sale be cancelled, and they refused. We used the camper the first time in November 2022 and the refrigerator quit and the sliders were sticking. We called a mobile repair and the warranty covered the refrigerator repair and some coverage on one of the sliders. We used the unit in January of 2023 and took it to another mobile repair, as the first did not have time. They advised the slider on the passenger side's floor was totally rotted out. They could replace the floor, or place supports in it to hold it up. The warranty company refused coverage, so we used the supports, as that was all we could afford. They stated that General RV probably knew about these issues when they sold us the camper. In August of 2023 the water tank supports rusted, and the water tank detached. It pulled the wiring lose to the running and brake lights on the back of the trailer. We called a mobile repair, and they advised the wiring had been done in Canada. We redid the wiring and put more supports on the water tank. In January of 2024, we brought the camper in for service, as the heater was not working. A reputable dealer advised the heater was working, but the lines for the hot air looked like swiss cheese. We repaired the lines with foil tape, rather than replacing them, because of the expense. Sometime in the summer of 2024, we took the unit to, again, a reputable dealer and had the driver's side slider adjusted, as it had slipped out of the track. In January of 2025, the passenger's side slider would extend, but had to be manually pushed in. We took it to a reputable dealer and they advised the floor was completely warped and had to be replaced. A further inspection of the dealer found that there had been a satellite dish had been removed from the roof and had not been properly sealed. They also reported that the skylite had been improperly sealed and had a crack, that was also improperly sealed. Their opinion was the General RV knew of these damages that occured prior to our purchasing the unit. It was these damages that had caused all the leaking and rotting of the floors, as well as the difficulties with the sliders. At this point they advised that the cost of repairs would be more that the unit was worth. We approached General RV, corporate and they referred us to the Jacksonville location. Their stance is it was an 'as is' sale and they would make not reparations. Corporate supported Jacksonville's decision. So, DO NOT BUY ANYTHING FROM GENERAL RV.

This is my first review of a company, I always give a second chance, but in this case I had to post this review. I took my motorhome to General RV in Winter Garden Florida for a problem with my AC, it was randomly coming on and off, it would work fine and then all of the sudden it would shut off and come right back on and off and on again. I was told by the service adviser that they WOULD NOT be able to fix it if they couldn’t replicate the problem. They ran the unit all day and it ran fine, they called me to let me know they couldn’t fix it because it was working great. A few days later they called back and told me WE HAVE FOUND THE PROBLEM WITH YOUR AC, we have ordered the part and just need your approval to repair, I was very happy to get it fixed so i gave my approval. After picking up the RV, the very next day the problem was still there, keep in mind they NEVER was able to replicate the problem as I was told but assured me this was the fix. I called them and there response was, you approved the repair so we will not refund your $560. They told me to bring it back but would not be able to fix it if they couldn’t replicate. A week later I had a mobile RV tech fix the problem in 20 minutes, it was a faulty freeze sensor. I told them this and their response was, to bad we or not refunding your money because you approved the repair. Just my opinion but I will never go back to a business that takes this position and I HIGHLY recommend no one else take there RV to this business. Still no response from upper management from this absolutely horrible company, in my opinion this company ripped me off for $560 for a repair that fixed nothing, the sad part is they don’t care, there only response, we are sorry it didn’t work but but we have decided to keep your money anyway. Great job Mr. Davis and Mr. Baidas, you’re running a top notch organization. NOT

I bought a new rv feb172024 and it's now April 18th2025 and still haven't got to use it It's still broken with far past multiple problems and the dealership doesn't care they want to make me deal with it while they try to fix it and everytime i get it back it has more problems