General RV CenterReviews of generalrv.com

My boyfriend and I bought our camper almost 2 years ago and we never used it and things started falling apart. We decided to sell it and found multiple things wrong without even using it. I called and I was put on hold and then sent through to voicemail. I never got a call back. Our camper was built brand new and can tell it was rushed. I do not recommend purchasing from them. I am just disappointed all around. They were very nice when buying it but don’t stand behind their products.

If i could give this place -0 stars i would. If youre thinking about trusting General RV, West Chester, with your investment, let me save you thousands of dollars and years of frustration: dont. For five consecutive years 11/26/2020, 11/26/2021, 11/26/2022, 11/26/2023, and 11/26/2024 I paid over $200 per inspection to meet the requirements of my Forever RV warranty through NWAN Inc. I scheduled the inspections on time, paid in full, and relied on General RV to do what any competent dealer should: submit the inspection reports to the warranty provider. They didnt. Not once. And heres the kicker: I was never informed that I had to personally submit these reports until this year.. No email. No phone call. No paperwork. No verbal instruction. Nothing. Just silence. Now, after NWAN voided my warranty, General RV claims they notified me. Thats a lie and a lazy one at that. If they had any proof of communication, theyd have shown it. They didnt because it doesnt exist. When i \called and talked to the manager, She apologized and i should try to contact NWAN and plead ignorance, and maybe they would reinstate my warranty. Something that they could have done but did not offer to do. This isnt a one-off mistake. Its a five-year pattern of negligence. Five missed submissions. Five chances to do their job. Five failures. And now Im left with a voided warranty and no recourse all because General RV couldnt be bothered to follow through on the most basic administrative responsibility. Lets be clear: I held up my end of the deal. I paid for the inspections. I showed up on time. I trusted their process. And they failed me repeatedly. Their incompetence has now exposed me to thousands of dollars in potential repair costs, all because they couldnt send a report. Upon scheduling service, they offer a complimentary inspection, and they always seem to find items that require additional service at additional cost. Not to mention the high labor rates, I might add. General RVWest Chester is a textbook example of what happens when a company prioritizes sales over service, and profit over integrity. Theyll smile through the sale, take your money, and vanish when its time to protect your investment. If you value your warranty, your time, or your sanity, stay far away from General RV. They dont just drop the ball they bury it, deny it existed, and send you the bill. I will never ever go back to that place. Avoid General RV like your wallet depends on it because it does!

I purchased my RV from general rv the day they took over the longmont location. They SD they went thru my rv but during the walk thru the tanks were still full. And I paid $1600 for protective coating that supposedly would protect my rv for 5 years I should have nothing to worry about. That was June 18 2025 it's now Aug 27th I have left multiple messages for service with no response. So today I called to speak to a sales manager "Ryan" I explained I noticed a wet spot in my rv and after last night's rain I'm sure my roof is leaking. He started being condescending from the start about this is the 1st I've contacted Ted them and who knows where I have had the rv. If I wanted to drive it over 200 miles to them they would look at it, but I would probably be stuck paying for any repairs. This is all based on the responses I could tell Ryan wasn't trying to help or consider maybe they missed something. DO NOT buy from them they will talk you into fake services and protection that they are just lining their pockets with. I felt I shouldn't have bought from them based on everything going on please don't make my mistake.AVOID like the plague they don't take behind what they sell.

Please do not get ripped off by this group. Go elsewhere! We were sold a total disaster of a camper and they accept no responsibility at all!! They lie too! Salesman “bring it in and we will take care of the issue”. Take it in, they said no they wouldn’t take care of it. Issues on the camper they sold is that they said was in good condition: Very first camping trip, spare tire explodes and blows out window above it (they refuse to fix) Same trip, hot water does not work at all! (They refuse to fix) Same trip, slide out will not close. Took 2 weeks to have someone go to campground to temporarily fix. The repairman said, “whoever sold this to you, did NOT look over a damn thing”. I’m going to take a huge loss on this camper to buy something else but you better believe I will not go to this business full of con artists. Do yourself a favor and go anywhere else!

I bought a 2024 Tiffin Wayfarer on 6-11-2025 was given a 30 day tag, 30 days later no plates or registration was told the DMV was backed up received another 30 days tag before it expired I called general Rv several times and wrote to camp crew. It was all a waste of time no one ever calls me back and they refuse to let you talk to a manager. I called the dmv on my own and was told that they never even started the registration. I have filed a complaint with the Florida division of motor services and the Florida attorney general. This all takes time and now I’m stuck in Ohio with a 130,000 vehicle that I can’t drive. The vehicle I bought was just traded in and I believe that they are waiting for the money from the sale of the new vehicle to pay mine off. Last week while making my daily calls to General Rv in Ocala they put a finance manager on the phone and he told me to go ahead and drive , if I get stopped I can show them the bill of sale. I believe that this is against the law. My next step is to hire an attorney.

We walked out of General RV in Birch Run Michigan after an absolutely horrible experience with both the sales person (Joe) and the sales manager (Brian). Very pushy and inappropriately aggressive sales techniques. Horrible horrible experience.

ABSOLUTE WORST DEALER!!! PLEASE READ IF YOU ARE A POTENTIAL BUYER! LONG BUT WORTH THE READ! We bought our camper (3rd one) sight unseen, from North Canton location. We knew it was the layout that we were looking for and could not find that same layout closer to us in Pittsburgh. Connor our salesman did a FaceTime video of the unit once it arrived. Very clean on the inside with no issues. Not the same on the outside. They played the game that there were other eyes on it and we would have to put down $5,000 to hold it. So we did hold it with $2,000 down. The advertised price was $21,999. Then they added a $2000 prep fee, which is unjustifiable. The only thing they did to this camper was clean the awning. We could've done that a lot cheaper ourselves. The gentleman that did the demo didn't know how the thermostat worked, my husband basically had to show him. The sheet on the bed, the previous owner must have left on and it was spotted. You would think they would've taken that off. I believe they didn't because they were hiding marks on the mattress or once again no one even cleaned the inside. Here are the items we addressed on the outside and think for $2000 we should not have had to address them? Some taken care of, some not. Again, Chris the manager was not willing to negotiate. Stopper behind door was missing, screw exposed, they did put a stopper on. Two of the four tires were bigger than the other two, Chris said he has to go with what his service guy tells him. My nephew owns a tire shop. My husband also knows tires very well. After driving two hours to get back home, my nephew took off the tires, all four belts were broken. Thank goodness, we didn't need the spare because that was in worse shape than the tires. Where is their concern for safety? Whichever service guy said those tires were fine should be fired. The tires were from 2018. It was a 2019 camper. Right arm on awning bent, we were told by a very rude serviceman that even the new RV's have the same issue. PLEASE, REALLY??? Also, awning had a rip at the top and was taped. Again, no negotiating. There was a missing part for the stabilizer. Connor said it was on order only to find out later that the gentleman from service told us he would order it, (thought it was on order). We now must put that on ourselves. Missing cap on the bumper storage tube, they did replace that. Screws were missing on the cover and the front of the camper where the leveling power button is. Fortunately, they had screws and did replace that. I understand that there is a prep fee for $2000 but I would love to know what they did for $2000 when we had ourselves had to address all of these issues. The most frustrating is that we've had to put on four new tires when they knew those tires were bad. After emails to Corporate and phone calls, no resolution only to be told that they have denied the claim and that is the final decision. I would never recommend the General Rv or the North Canton General RV center. I highly doubt that Chris or the serviceman that said the tires were fine would have driven two hours with those tires. Yes, we had our choice to not buy the camper but at that point they had our $2000 and we really liked the layout. Also, Chris had set the price at $24,918 without even seeing the camper. So when we addressed the issues he was not willing to negotiate Please corporate do not respond to this email by apologizing and telling me how you understand my frustrations, and how I can reach out to you, which I have already done and you or the location have done nothing to resolve the issues. Only to tell me that the final decision has been made to not reimburse of for the tires. The follow ups to other reviews should have told me from the get-go that I should not deal with that location. I do take blame. I did not do my due diligence and read the reviews which I always do before buying a product. Lesson learned! Hope this helps others who are considering buying from General RV.

General RV will do and say everything they need to until they have the money. Then good luck because you are on your own.