GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesJun 9, 2024

Hi, We sincerely apologize for the negative experience you had with our company. Your feedback is crucial, and we're very sorry to hear about the delays, restocking fee, and return shipping costs that caused frustration. Regarding the international shipping, we strive to provide transparency about our operations and regret any confusion this may have caused. We strive to maintain sufficient inventory in our local US warehouse to ensure swift fulfillment. However, at the time of your purchase, the selected style was out of stock locally and had to be shipped from our international warehouse. We apologize for any inconvenience this may have caused. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesMay 19, 2024

Hi Kevin, Thank you for bringing your concerns to our attention regarding the purchase of our genuine leather Gatsby shoes. I'm sincerely sorry to hear that the product did not meet your expectations. After reviewing the order information, we'd like to kindly bring to your attention that we haven't received any communication from you regarding issues with the product that you received. This could have helped us identify the opportunities and provide further assistance to resolve the issue. Once again, we apologize for the inconvenience this may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 19, 2024

Hi Peter, Thank you for reaching out and sharing your recent experience with us regarding your orders. I sincerely apologize for the inconvenience and disappointment you've encountered with the second pair you purchased. It's truly disheartening to hear that your second purchase did not meet your expectations in terms of fit and quality, especially after having such a positive experience with the black pair. I completely understand your frustration with the discrepancies between the two pairs and the lack of explanation or apology provided by our team. I’ll make sure to have this forwarded to our customer service team for further investigation in order for us to take the necessary action correcting those behavior. In the meantime, If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesMay 19, 2024

Hi Antonio, We sincerely apologize for the inconvenience caused you in terms of the refund process and the delay of crediting the funds back to your account. After further review, I can see that we have accepted your chargeback which means that the funds already went back to your account. Once again, we apologize for the inconvenience this may have caused. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesJun 29, 2024

Hi Keith, Thank you so much for your wonderful feedback! We're thrilled to hear that you love the shoes and that they fit perfectly. Your satisfaction is our priority, and we're delighted that you had a great experience with your order. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesJun 29, 2024

Hi Daughter, Thank you for sharing your feedback with us regarding your recent purchase. We appreciate your patience during the shipping process and are glad to hear that the shoes were worth the wait. We're delighted that you love the style of the shoes. Your comment about sizing is duly noted, and we apologize if the shoes were slightly larger than expected. Your feedback helps us improve our product offerings and ensure a better shopping experience for our customers. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesJun 30, 2024

Hi BG, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our customer service team was able to assist you effectively, despite the paperwork hurdles. Ensuring you received the perfect replacement shoes swiftly is always our goal. Your understanding of the shipping charge adjustment is greatly appreciated. As a fellow small business owner, we value your support immensely. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]

Response from GatsbyshoesJun 9, 2024

Hi Rita, We sincerely apologize for the inconvenience and frustration you experienced with your purchases. Your feedback is very important to us, and we regret that the quality of the shoes did not meet your expectations. We are particularly sorry for the lack of response from our customer service team regarding your request to return the new pairs. This is not the level of service we strive to provide, and we are taking your feedback seriously to improve our processes. Please contact us directly at [email protected] so we can address this issue promptly and assist you with returning the shoes. We value your satisfaction and are committed to making this right.