Davide R.
Avoid! Scammers.
Scammers. And poor poor shoes! Edit(ORIGINAL review after interruption) : After trying to have my review removed for the fourth time, they answered to it, while I am still waiting for an answer to my email. This happened after ignoring three different emails. Ended up giving the shoes to charity after wearing them ones and having an inflammation of the tendins. - - - - - - - - They act as a British company, they're based in the US, all comes in from China and they don't take charge for lost items unless you insure (for an extra £5) your deliver(which already cost £9) Oh, also, they just rebrand another company shoe. And add £10 to the price. They offer full money refund in 30 days if unused and unworn, except 2% per item, shipping, and the cost to ship overseas at your expenses for the return, and if it's not an insured and signed delivery they do not take responsibility if that gets lost. The funniest bit: they know it is all true, and they try to make trustpilot cancel this review by making them send requests for more details that to most people end up in spam folder. If they spent half the time in having a real company with the customer at the center of the experience, they would not have to spend their time getting reviews canceled
Response from GatsbyshoesMay 14, 2024
Hi Davide, Thank you for taking the time to share your experience and we apologize for any inconvenience this may have caused you. After carefully reviewing the order information and the interaction we had with you, it’s evident that we never fell short in providing you all the information relating to your inquiry. We appreciate your feedback and please know that we take it very seriously. I encourage you to always review the refund / return policy of every shop that you visit online for a better understanding in terms of returning your purchase. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]