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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Carey W.
Gatsby was great to order from and the shoes felt great on my feet. They received many compliments! I was disappointed that the sole of my left shoe separated in less than a year from the upper, as I had hoped to wear them at least a few years (as part of my rotation). Even though this happened, I will still consider ordering from them again in the future.
Jeff S.
I absolutely loved the look of these shoes. The only reason I could not give them a 5 was they were too small.
Brian B.
Informative. And courteous. I would however have liked an eta on the refund.
Response from GatsbyshoesDec 26, 2025
Hi Brian, Thanks for sharing your experience on how we have handled your concern. Please be advised that returns typically take 1 to 2 weeks for our warehouse team to thoroughly check and inspect the item(s). Once the inspection is complete, we will promptly process your refund, and you will receive an email confirmation. We appreciate your patience and understanding during this process. If you have any further questions, please don’t hesitate to reach out! -The GatsbyShoes Team
Bruce W.
Order was easy to complete. Payment was without error. Product received as ordered. Due to defect a replacement product has been approved.
Response from GatsbyshoesAug 30, 2025
Hi Bruce, Thank you for sharing your shopping experience. Feedback like yours motivates us to continue doing our best for our customers. - The GatsbyShoes Team
JIM
First time visit. Will be back especially since you offer Wide as an option. I am 4E.
Response from GatsbyshoesAug 4, 2025
Hi Jim, Thanks for your interest in our products. We'll make sure to keep you posted once we have new sets of 4E offerings. – The Gatsby Shoes Team
Tom
It was quick and to the point! He was professional and exact. However I was very disappointed with the warranty and backing you have for your product! Not sure that a 6 month warranty on the sole coming up is realistic. Usually when you buy a good pair of shoes you don't have to look at the sole for problems, because I have never had a sole come up on a pair of dress shoes I have owned. I guess I better be more careful with the other pair I bought. Oh too late it has already been 6 months.
Response from GatsbyshoesJul 29, 2025
Hi Tom, Thanks for sharing how professional our representative was. We appreciate your feedback towards our exchange and refund policy. We will look into it and check if for opportunities which we can work on. -The GatsbyShoes Team
David S.
Got the shoes and they feel great, note they are imitation leather
Response from GatsbyshoesJul 29, 2025
Thanks for the compliment you've shared about our product David. We appreciate such kind words. -The GatsbyShoes Team
C G.
Product took a while to arrive but shoes fit perfectly. Customer service quickly responded to my questions.
Response from GatsbyshoesJul 14, 2025
Hi C, We’re sorry that it took a while for the product to arrive. Unfortunately, such circumstances are beyond our control. However, we truly appreciate your feedback on how quickly our customer service team was able to respond to your inquiry. -The GatsbyShoes Team
