Happy
Shoes came and seem well constructed…
Shoes came and seem well constructed and lightweight. However extremely tight for wide fit. Hopefully wear will relax fit
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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Happy
Shoes came and seem well constructed and lightweight. However extremely tight for wide fit. Hopefully wear will relax fit
Airline P.
Ordered two pair of black and one pair of brown dress shoes. The black shoes have separated from their soles and been reglued several times until the tread finally split on one pair and I will wear the second pair until the tread splits. The brown shoes have held together much better as they are only worn 3 to 4 times per month. My emails to Gatsby were succinct in telling me that I was outside their 3-month warranty and should contact a shoe repair shop at my cost. Wouldn’t buy again.
Michael
The advertisement shows brown shoes with black toe for sale. Upon arrival the shoe only shows brown, no classy black highlight. It seems bait and switch to me. If I can get the one advertised, I would like to. Also now I find out that you’re charging me shipping when you have free shipping advertised. This is not a good experience. I like my other pairs, but this one has started out all wrong.
Response from GatsbyshoesDec 26, 2025
Hello Michael, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] -The GatsbyShoes Team
Ronald R.
I do like the shoes that you have the different styles and colors. But every time I order there is a problem. Not sure if it was my mistake or yours. I’ve had to send two pairs back and I am way on another pair now . I think you all should work on your time schedule , it takes almost a month to receive your order and that not good , at that point I’m almost ready to send them back. Anyway as I said the choice of shoes is nice . The other thing that I was not happy about was was there is No phone service that Oder is terrible for a company like yours. The shoes when I finally got them were ok .
Response from GatsbyshoesJul 21, 2025
Hi Ronald, Thanks for your honest feedback, and we apologize that you’re having trouble with your orders. We understand how important it is to have an active hotline for immediate assistance, and we’re sorry that this service is currently not offered. At the moment, our dedicated Customer Support Team is only available to assist with any issues or inquiries regarding our products and services via email. -The GatsbyShoes Team
Dan
Despite the bad reviews, I wanted to try these for myself as I like the way they look and like the idea of a sneaker comfort dress shoe. So I found someone selling these shoes on Amazon at a much lower price. Yes, fake leather but they call it "vegan leather" and I have noticed my feet do feel hotter as a result. The included insoles are a joke, I replaced them on the second day with some gel insoles. The shoes are almost zero-drop and have a wide toe box, both things I look for in shoes, which is nice but some may not be used to this style as it does take some getting used to. Yes, they feel like a cheap shoe but look good and once you replace the insole they aren't bad. Will see how they hold up, only wore them for a week so far.
Response from GatsbyshoesJul 25, 2025
Thank you for taking the time to share your experience with our product Dan. We’re committed to providing high-quality items, and your feedback is invaluable in helping us improve. -The GatsbyShoes Team
Jan A.
I have not heard when these items will be delivered.
Response from GatsbyshoesJul 2, 2025
Hi Jan, We apologize for any inconvenience you may have encountered regarding your recent purchase. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Philip M.
Delivery was a bit slow but minimal packaging appreciated. Purpose of this purchase was to get a work shoe that was also comfortable for my commute cycle-train-tube-walk. It involes a lot of walking and stairs and regular oxfords are a bit hard for the feet and knees! Now I paid over £60 for these which isnt a lot in the scheme of things but they dont quite live up to my hopes. Positives is they are well made and look fine for work. However the sole and inner isnt really that cushioned - its better than my old shoes but certainly nothing like a trainer. Still searching for that trainer-oxford! My biggest disappointment though is they are made of artificial material not leather. I'm wearing them to work for a while to see how they perform but already they feel just a bit over warm. Ive seen the same shoe all over the place so this is not a gatsby exclusive and Im assuming they are made by the 1000s in some chinese factory. Makes them seem less of a bargain. Love the concept but I think a little more is required to produce what I am after. Still searching for Leather + trainer style construction + oxford look!
Response from GatsbyshoesApr 28, 2025
Hi Philip, Thank you for taking the time to share your detailed feedback. I sincerely apologize for the delay in delivery and for not fully meeting your expectations with your recent purchase. We understand how important it is for work shoes, especially those used for commuting, to provide both comfort and durability, and I’m sorry to hear that the shoes didn’t quite hit the mark for you. We truly appreciate your recognition of the quality and design, even though the cushioning and materials didn’t match what you were expecting. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
Scott B.
Packaging was bad... could ship in a sturdy box instead of big envelope
Response from GatsbyshoesApr 28, 2025
Hi Scott, Thank you for your feedback regarding the packaging. We sincerely apologize if the packaging did not meet your expectations. We truly appreciate your suggestion about using a sturdier box. As part of our commitment to sustainability, we aim to minimize waste by using lighter, more eco-friendly materials whenever possible. However, we understand that protecting your order is just as important, and we’re always looking for ways to improve our balance between sustainability and customer satisfaction. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]