GatsbyshoesReviews of gatsbyshoes.co

It was supposed to be easy to return for exchange. NO, I have been going back and forth with this company since May 4. I request status, they request information, I sent information, they request tracking info, I send tracking info, they request the same information. I send information, they request tracking and so on and so on. It is beyond anything I have ever had to deal with.

Poor quality shoes, lasted just beyond 30 days, and have worn through the soles. Uppers look great, but shoes did not hold up, and this in an office job, not heavy duty. Based on other reviews will not even bother trying to send these back, and will never buy from this company again.

This is a fraudulent company. They did not ship my order. The tracking method they provided stopped. There is no way to obtain customer service.

Firstly, if I could vote -5 stars I would have.. I recently had an extremely disappointing experience with Gatsby Shoes. While their ordering and delivery process seemed promising at first, the overall quality of their shoes, lack of customer support, and troublesome returns process left me utterly dissatisfied. Initially, the ordering and delivery process appeared efficient, with quick responses from their customer service team. However, once I made the purchase and encountered issues with the shoes, their responsiveness vanished entirely. It felt as if they no longer cared about addressing my concerns. To make matters worse, the quality of the shoes I received was abysmal. They were made from cheap materials, emitted an unpleasant odor of rubber, and were incredibly uncomfortable. I wouldn’t even consider them worth £1, let alone the £60 I paid for them. Adding insult to injury, the returns process was a nightmare. Gatsby Shoes only provided a U.S. return address, leaving me responsible for expensive shipping fees. Their lack of support and assistance during this process was incredibly frustrating. After waiting three weeks for the shoes to reach their warehouse, I received nothing more than a standard templated message, devoid of any personal touch. It seemed as if they hadn’t even bothered to check if the shoes arrived safely. I simply wanted to confirm their safe receipt, but all I received was automated responses and an unsettling silence. The total cost of my order was £72, including £12 for extra insoles and £20 for return shipping. However, when I finally received a refund, it amounted to a mere £42. No explanation or response was provided to my inquiries about the partial refund. Based on this experience, I will never, under any circumstances, consider using Gatsby Shoes again. I strongly urge others to exercise extreme caution when ordering from them, as their products are of subpar quality and their customer service is virtually nonexistent. In conclusion, I wholeheartedly advise everyone to steer clear of Gatsby Shoes. They failed to deliver on their promises, provided poor-quality products, neglected customer support, and subjected me to an arduous returns process. Save your time, money, and energy by avoiding this company altogether.

STAY AWAY. This company is toxic. Please note that half of the reviews are less than 5 stars...25% are 1 star. They have no Customer Service. They do not care about customers. They have an extreme return policy and you will be responsible for shipping, even if they were wrong. In my case, I wanted to return after 30 days...the shoes were brand new and never used. I ordered a regular size and they run narrow, so when I asked to return for a wide size they said "Sorry Charlie, you are outside of 30 days" - no return allowed. "And if you do return the shoes, we will keep them" This is stated in their very one-sided return policy. This does not sound like a USA-based company. They will be gone before you know it.

Bought two pairs of shoes for my Son and had them shipped direct to his place in SC. One pair was the correct size as ordered, but fit small and needed to b returned. Second pair was 3 sizes larger than the first pair, although they were ordered at the same time and for the same size. The company made my son pay for return shipping for both pairs although one pair was NOT what I ordered. Then to make matters worse, they charged me a “restocking fee”, again for both pairs of shoes. E-mail responses from the company were exactly as described by previous reviews. Bottomline: This Company is very very poor and refuses to do what is right, even when the mistakes r their own. SO NOT USE THIS BUSINESS. I CAN NOT POSSIBLY B ANYMORE NEGATIVE. DO NOT……

The worst customer service I have ever experienced. DO NOT deal with this company. The emails from customer reps is smartass and disgusting. Not helpful and I’ve lost my money.

I feel orthopedic is a misrepresentation of the shoes I received. The only support I get is from the inserts I purchased with the shoes and the shoes are so thing we'll see how long they last in my line of work. I had higher hopes from the ads I read that they would be great for working in the service industry.