GatsbyshoesReviews of gatsbyshoes.co

My questions were not answered. I still don't know what is going on, or when any of the shoes I ordered will come.

I ordered 2-pair of your shoes online, then a couple days later received a cancellation. I was looking forward to wearing those new shoes.

I placed an order for two pairs of shoes on March 14, 2026 (about $200), with an advertised turnaround time of four to six weeks. Three weeks later, when I attempted to track my order, the website stated that no order could be found—even though payment cleared my bank on March 16. Customer service did respond but could not explain why my order does not appear in the system or confirm that it is properly queued for fulfillment, which raises real concerns about whether it will be prioritized once inventory is available. I was told the shoes are in “limited supply,” yet no timeline was provided and no distinction was made between limited inventory and being out of stock. These are not the same, and the ambiguous wording leaves customers without meaningful information. I understand supply chain delays and would be willing to wait with honest, clear communication, but that clarity is missing here—especially given the company’s continued advertising that suggests inventory is readily available. Until order visibility, inventory transparency, and realistic timelines improve, it’s difficult to recommend with confidence.

Company was not able to help with my current problem.

Nice folks, but substandard shoes. I ordered 2 pair of the exact same shoe, black and brown. Barely wore either, but brown less often. They felt entirely different from day 1. After approx. 12 times wear, the front sole felt off. Whew!

I ordered 2 pair of shoes on 2/13/26 (Order #GTSBY42955). When I inquired about the order status I was informed that while orders are usually processed within 5 days, Spring Festival causes delays. No future delivery estimate information was offered. Your site should make mention of the effect of these holidays on your customer service shipping delays and performance.

The shoes are poor quality and don’t even come close to the price tag for them. The “leather” is fake and a Chinese substandard. Customer service is absolutely terrible and it’s been 3 weeks and counting for the return process.

The shoes don’t fit and I need to return what is the process ?