GatsbyshoesReviews of gatsbyshoes.co

If I could give 0 stars I would. I have to agree with the other reviews regarding the terrible customer service and the return process. You have to pay to return the shoes that do not come in a box and answer a list of questions regarding the return in order for them to begin the return/exchange. I am still waiting for my exchange which has been well over one month. There appears to be only one person (Eva) to respond to emails and handle all customer service requests. As someone else stated, she copies and paste her response to your previous email verbatim which leads me to think this is an automated system. There is no one to call and speak with so you must rely on email. This is by far the worst online purchasing I have ever experienced.

I too bought these on a whim based on what they "sell" on line. No mention it would take weeks or more to get shoes. No mention their customer service is useless. Why have a phone number to call on their website which just says email them and then hangs up on you. And they dont respond. Who is the idiot here?? ME

Beware - especially if you’re from Canada. These shoes can only be returned to an address in the USA and then they told me China. I personally did not like the look, feel, or sizing of the shoe. Now I am stuck with them. Do not purchase this product if you are concerned about the return process, they make it very difficult.

1) shipping of shoes in PLASTIC WRAP with no box whatsoever. Shoes were damaged, and customer service refused to acknowledge this. 2) most confusing return/exchange instructions I've ever received in 20 years of online shopping. This company will do anything it can to keep your money including: 3) customer pays return shipping...unlike any other online merchant 4) quality of product is terrible - the material feels like plastic - who wears plastic shoes? 5) customer service is one person named Eva, who does nothing but cut and paste for letters with no personalization or acknowledgement of individual circumstances. This company is a complete scam - avoid at all costs.

Gatsby Shoes Scam Alert! I bought a pair back in early August. They didn't fit so I made a return request. A week later I received a second pair of the exact same shoe. At my own expense the shoes were returned following their protocol. To date, I am still waiting for my refund. They are now trying to tell me I received 4 pairs. It's truly ridiculous.

They look nice online, but they are complete garbage. My husband wore them three times and they fell apart. Customer service would do nothing about it. DO NOT buy these!!

Ordered two pairs of shoes on a whim before reading some reviews. I attempted to cancel my order within 12 hours of the order and was told that I would just have to return the shoes. When I recieved my order (after 2 weeks, so much for expidited shipping), the reviews I read were true. Plastic like appearance and not the best construction. The return process is purposely difficult, with added steps that I have never experienced in any other return, and I also have to pay the return shipping. I ended up having to keep the shoes as it was going to be over $100 to return them. It should be enough of a red flag that they don't have reviews on their site, but i assume impulse purchases and difficult returns are how they get most of their business. Gatsby also tries to remove negative reviews they know are true in hopes of skewing their overall score. Don't buy these shoes.

If it were possible to give them a negative number on the rating, I would give them a -10. Worst customer service I've experienced in years. I read their return policy completely and followed exactly. There is no mention or hint of them holding back shipping costs. In fact when ordering it's free shipping. I returned the shoes and paid shipping to return. They held back $9.90 for shipping. What? I replied by quoting (including a screenshot) their refund policy. The reply from their customer service who I believe is just one person (Eva) said, "Hi, the deduction should actually be the shipping fee and 10% restocking fee, we should deduct you $21 but instead only deducted $9.90 for the shipping fee." Really, aren't they generous! What a scam. Just go to Amazon and order the exact same orthopedic show for about the same price so if you need to return them you don't get the scam hassle from Gatsby Shoes plus get your full $$$ returned not hassle.