Effortless returns through drop-off points. The store has partnered with convenient drop-off points for returns, making it easy for customers to return items without the hassle of mailing packages.
Response from GatsbyshoesJun 22, 2024
Hi Augus,
Thank you for your positive feedback on our effortless returns process. We are pleased to hear that our partnership with convenient drop-off points has made returning items easy for you. Eliminating the hassle of mailing packages is one of our goals, and your satisfaction is our reward.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
XG
Xaviera G.
Classy and comfortable evening shoes
Classy and comfortable evening shoes. The store offers a stunning collection of evening shoes that combine elegance with comfort. Perfect for special occasions where you want to look and feel your best.
Response from GatsbyshoesJun 22, 2024
Hi Xaviera,
Thank you for your kind words about our collection of evening shoes. We are delighted to hear that you find them both classy and comfortable. Our aim is to provide elegant footwear that ensures you look and feel your best on special occasions. Your satisfaction is truly rewarding.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
RC
Robin C.
Wow are these bad.
Wow are these bad.
I received these shoes and the trim on the sole is not done correctly and they are super uncomfortable and have zero support for my foot. The materials feel and look very cheap. The toe box will get a dent and that dent will be permanent and create a crease that cannot be taken out. I was provided the option to return them at my expense for shipping but i took the 30% refund they offered. Should have sent them back and cut my losses.
Response from GatsbyshoesApr 27, 2024
Hi Robin,
Thank you for reaching out to us and sharing your feedback regarding your recent shoe purchase. I'm sincerely sorry to hear about the issues you've encountered with the quality and comfort of the shoes. Your satisfaction is of the utmost importance to us, and it's disheartening to learn that we have not met your expectations.
Your feedback regarding the materials and construction of the shoes is invaluable, and I assure you that we will take immediate steps to address these concerns with our manufacturing team.
I appreciate your honesty in sharing your decision to accept the 30% refund offered instead of returning the shoes at your expense. While I'm glad that we were able to provide some form of resolution, I regret that it did not fully meet your expectations. Your feedback will be taken into consideration as we review our policies and procedures to ensure that they align with our commitment to customer satisfaction.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SR
Seth R.
Dissapointed
They look good. Not leather. Not comfortable at all.
Response from GatsbyshoesApr 29, 2024
Hi Seth,
Thanks for your prompt feedback on the shoes. I'm glad to hear that they meet your expectations in terms of appearance. However, I'm sorry to learn that they're not as comfortable as you had hoped. Your comfort is important to us and we appreciate your honest feedback. After reviewing the information you have provided, I was able to figure out that we did not receive communication for any issues on the product upon receiving the order. This will help us understand how we can improve our products to suit your needs.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. You can send us an email at [email protected]. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SS
Steve S.
Terrible with a capital T
BAD, BAD, BAD, BAD PLEASE READ RETURN POLICY
This company is AWFUL!!!! Why are we forced to give one star???/ This company deserves no stars and to be shut down!!! Their shoes are worse than junk!!! I could buy better shoes at Walmart. They seem to push the idea of Orthopedic.....But there is nothing even remotely orthopedic about these junk shoes. Sadly I read all the bad reviews, only seconds after placing the order. HERE IS A BIG NOTE.... FOR ALL THE FOLKS THAT SAY THEY NEVER GOT AN ORDER EMAIL, FROM THIS COMPANY... It goes into your spam, or in my case, JUNK FOLDER....Speaks to the quality of their product. They claim that you can cancel the order before 1 hour has elapsed, but that's hard to do if you never received their confirmation email, because it goes into your JUNK folder. Upon doing research, I found out that this company is a Chinese Shill company with a very cutesy, American sounding name, that is nothing more than TEMU!!! The same company that sells Americans other CHEAP JUNK!!!!!! Now if you must order their JUNK shoes, PLEASE READ THEIR RETURN POLICY BEFORE DOING SO. This is where they really get you..... You have 30 days from receiving their junk to initiate a return....THEN....YOU ARE EXPECTED TO PAY THE RETURN SHIPPING!!!!! THEN....TO ADD INSULT TO INJURY......THEY WILL CHARGE YOU A `10% ADMINISTRATION AND RESTOCKING FEE!!!! SO NOW, YOU ARE OUT THE SHIPPING MONEY YOU SPENT TO GET THEIR JUNK.... AND THEN....MORE SHIPPING MONEY TO GET THEIR JUNK BACK TO THEM!!!!!!! ALL THE WHILE.... THERE IS MENTION OF RETURNING THEIR JUNK SHOES IN A BOX!!!! I ESPECIALLY MENTION THIS..... BECAUSE THEY SIMPLY WRAPPED ONE THIN PIECE OF BUBBLE WRAP AROUND THEIR JUNK SHOES..... AND PUT THEM IN A PLASTIC BAG TO SHIP!!!! HOWEVER.....NOW YOU ARE LEFT SCARED....THAT IF YOU DON'T GET THEM RETURNED SAFELY.... THEY WILL NOT REFUND YOU......TO SHOW HOW JUNKY THEY THINK THEIR CRAP SHOES ARE......THEY WILL GLADLY REFUND 30%, AND ALLOW YOU TO KEEP THE CRAP THAT YOU CAN'T WEAR!!!!!!! BUYER BEWARE......THIS IS A BAD COMPANY THAT SHOULD BE SHUT DOWN!!!! I HOPE FOLKS WILL PLEASE HELP SHUT THEM DOWN.
Response from GatsbyshoesApr 28, 2024
Hi Steve,
I'm truly sorry to hear about your experience with our company and the disappointment you've encountered with your recent purchase. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously.
I understand your frustration regarding the difficulties with our confirmation emails and the inconvenience caused by our return policy. We strive to provide a smooth and transparent shopping experience for all our customers. I apologize for any confusion caused by our return policy and while we do ask customers to cover the return shipping costs, this was properly disclosed which is why we have the refund policy of our company in the footer of every page for easy access.
Once again, I apologize for the frustration and inconvenience you've experienced, and I appreciate your patience and understanding.
If there is anything we can do to further assist, please feel free to let me know.
LS
Lynn S.
Exceptional packaging for gifts
Exceptional packaging for gifts. Purchased a pair of shoes as a gift, and the elegant packaging added a touch of luxury to the presentation. It made for a perfect and stylish gift.
Response from GatsbyshoesJun 23, 2024
Hi Lynn,
Thank you so much for your kind words! We're thrilled to hear that you loved the packaging as much as the shoes themselves. Making each gift presentation special is something we take pride in. We hope the recipient enjoys the stylish gift. Thanks again for your feedback!
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
VP
Venus P.
Clear and informative product…
Clear and informative product descriptions. The store's website provides comprehensive information about each product, making it easy to make informed decisions about style, fit, and functionality.
Response from GatsbyshoesJun 23, 2024
Hi Venus,
Thank you for your thoughtful feedback! We're delighted to hear that you found our product descriptions helpful. Ensuring our customers have all the information they need to make informed choices is a top priority for us.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
CC
Cherry C.
Impressive variety of shoe widths
Impressive variety of shoe widths. As someone with narrow feet, I struggle to find stylish shoes that fit well. This store's range of widths ensures I can find the perfect fit without compromising on style.
Response from GatsbyshoesJun 23, 2024
Hi Cherry,
Thank you for your feedback! We're thrilled to hear that our range of shoe widths has made finding the perfect fit easier for you. Ensuring comfort and style go hand in hand is a priority for us, and we're glad we could meet your needs.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
