Jae P.
i ordered black and,brown shoes
i ordered black and,brown shoes, when i received i could not breath it, i left out side for 3 days still same toxic chemical smells from shoes.i returned it, i had extra pay $12.99 plus postage. jae
Response from GatsbyshoesApr 26, 2024
Hi Jae, Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear that the shoes you received had such a strong chemical smell, despite your efforts to air them out. Your comfort and satisfaction are of utmost importance to us, and I apologize for any inconvenience this may have caused. Please know that we take product quality and customer feedback seriously. We'll be investigating this matter further to ensure that it doesn't happen again in the future. Additionally, I understand your frustration regarding the extra cost incurred for returning the shoes. This information has already been provided upon your request to return the shoes via our refund policy. Lastly, we have recently implemented a better solution, by partnering with Redo to allow customers based in the US to pay $2.98 at the time of placing their order for hassle-free returns on the order with the cost of returns covered, as well as implementing a more robust automated return system. Once again, I apologize for the inconvenience caused and appreciate your patience and understanding in this matter. Should you have any further concerns or require assistance, please don't hesitate to reach out.