They look kinda cool. But that is the only high point.
No order number.
Tracking info was late and buried in email.
Shoes smelled like petroleum, wife demanded that I put them outside to air.
Cheap vinyl type material.
Wanted to return.
Emails unanswered.
Website wants order number to return.
Do not buy, do not buy.
Response from GatsbyshoesJun 5, 2024
Hi Mark,
Thank you for taking the time to share your thoughts with us, and we sincerely apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated, and we are fully dedicated to resolving any concerns you may have. Furthermore, it's important to note that we have not received any communication regarding issues with your purchase. Should you require further assistance or wish to discuss your concerns, Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
DA
.Daniel
Scam!!
This is a 100% scam. The brand will be gone soon and replaced with a similar name and resell the same rubbish. They send out the cheapest of the cheap plastic shoes. They are not what they claim to be. Tried to contact customer service who said returns will cost £40 which was just under the cost of the shoe, or you can accept 30% refund which i guess is there way of avoiding a credit card charge back.
The comments fields on their Facebook adverts are filled with fake comments and positive reviews (much like on trust pilot, there is noway you can think this product is good). I won’t buy anything advertised on Facebook ever again as they allow these type of businesses to advertise on there. Avoid at all cost.
Response from GatsbyshoesApr 28, 2024
Hi Daniel,
I'm deeply sorry to hear about your negative experience with our brand and the disappointment caused by your recent purchase. Your feedback is crucial, and I want to assure you that we take all allegations of scams very seriously, and it's distressing to hear that you feel misled by our brand. We strive to uphold the highest standards of integrity and transparency in all our operations, and I'm genuinely sorry if you feel the opposite way.
Regarding the issues with our customer service and return process, I want to apologize for any inconvenience or frustration this has caused you. We do not intend to make it difficult for customers to return products or seek refunds and for better understanding about our refund policy, we made sure that this was disclosed properly and displayed in the footer of every page of our website.
In terms of the authenticity of comments on our social media channels. We value genuine feedback from our customers, and we take steps to ensure that all reviews, whether positive or negative, are authentic and reflect the true experiences of our customers. I assure you that we do not condone the use of fake comments or reviews in any way.
Once again, I apologize for any frustration or inconvenience you've experienced. If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know.
AN
AndrewPitt
Buy Gatsby shoes at your peril!
Purchased on line via the Gatsby website.I never received any confirmation by email and when the shoes arrived (far too small) there was no paperwork at all, so no order number or proof of purchase.
Having repeatedly emailed to request a return (no response) I threatened them with my credit card company. That got them to reply. If I wanted to return the shoes for a refund,I would have to post them to America at my expense. €40 - €50. That was pretty much what I had paid for them. Only after the event did I realise how many warnings there are on the internet about this company! Don’t risk it!
Response from GatsbyshoesMay 1, 2024
Hi Andrew,
Thank you for reaching out to us regarding your recent purchase on the Gatsby website. We sincerely apologize for the inconvenience and frustration you may have experienced throughout this process.
We understand your concerns regarding the lack of confirmation email, the sizing issue with the shoes, and the absence of paperwork upon delivery.
We would like to inform you that our order confirmation is sent systematically and if you did not receive this information, we highly recommend checking your spam or other folder as your email domain may have tagged it differently. We have been practicing paperless ever since we started in the marketing industry. In terms of the sizing, we can always replace the shoes and get you the correct size that would fit perfectly.
We apologize for any delay in our response and any inconvenience it may have caused. Your feedback is invaluable in helping us improve our customer service standards, and we are committed to addressing this issue internally to ensure a more timely and effective response to our customers' inquiries.
Thank you for bringing this matter to our attention. If there is anything we can do to further assist, please feel free to let me know.
DA
Daniel
Scam website
Scam website. Plastic terrible shoes sent from China. Pictures show sunburst leather orthopaedic shoes and they are like shoes that a doll wears. I also had my crypto wallet hacked 2 weeks after buying from this website. I would guess that malware is also on this scam website. I cannot prove but it’s a strange coincidence.
Response from GatsbyshoesMay 1, 2024
Hi Daniel,
We are deeply troubled to hear about your recent experience with your purchase from our website. Your feedback is of utmost importance to us, and we take your concerns very seriously.
We sincerely apologize for the discrepancy between the product you received and the product depicted on our website. It is never our intention to mislead our customers, and we apologize if the product did not meet your expectations.
Additionally, we are alarmed to hear about your crypto wallet being hacked after your purchase from our website. While we cannot definitively link this incident to our platform, we understand your concern and take the security of our customers' information very seriously. We will be working around the clock and initiate a thorough review of our website's security protocols to identify and address any potential vulnerabilities. If you believe that your experience with our website may be linked to malware or other security threats, we encourage you to take appropriate measures to safeguard your personal information and devices. We also recommend reaching out to your crypto wallet provider and following their guidance on addressing security breaches.
Once again, we apologize for the inconvenience and distress caused by your experience with our website. We value your feedback as it helps us improve our services and prevent similar issues from occurring in the future. We thank you for bringing this matter to our attention. If there is anything we can do to further assist, please feel free to contact us at [email protected]
RO
Rob
Horrible cheap plastic shoes
Horrible cheap plastic shoes. Spent $15 to return. The said 1 to 2 weeks to process refund. They have had the shoes back for over 2 weeks and still no refund. Total BS!!!
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
ML
Mary L.
I ordered 2 pair of shoes and a belt in…
I ordered 2 pair of shoes and a belt in November, I never received a confirmation or my shoes. Money was withdrawn on November 21. Their 24/7 customer service hot line is a joke, e-mail is as well. There is actually no way to get a hold of them. Very disappointing
Response from GatsbyshoesMay 1, 2024
We sincerely apologize for the inconvenience you've experienced throughout the order process. Your satisfaction is of the utmost importance to us, and we regret falling short of your expectations.
It is deeply concerning to hear that you never received a confirmation for your order placed in November, despite the payment being processed. We understand how important it is to have transparency and communication throughout the purchasing process. We would like to inform you that order confirmation is sent systematically and if you did not receive this information, we highly recommend checking your spam or other folder as your email domain may have tagged it differently.
Furthermore, we apologize for the difficulties you've encountered in attempting to reach our customer service team. Providing timely and effective support to our customers is a top priority for us, and we apologize if you have been unable to reach us through our hotline as we are currently operating direct interaction through our email at this moment due to some system compatibility issues but we are working around the clock to open our phone channel anytime soon.
Once again, we apologize for the inconvenience and disappointment caused by this experience. We value your feedback. If there is anything we can do to further assist, please feel free to contact us at [email protected]
CL
Craig L.
I wish I would have read the review…
I wish I would have read the review prior to purchase. It has been 2 weeks since I ordered. No confirmation, no tracking number... they just say it is coming. I then wrote them to cancel my order and they said they cant. Look at our return policy. This is a horrendous company. A complete scam... they keep passing the buck. DO NOT BUY.
Response from GatsbyshoesJun 5, 2024
Hi Craig,
Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered. Please know that your feedback is invaluable to us. Upon thorough review of your order, I have confirmed that we have consistently provided you with information regarding our return instructions. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
JW
JW
SCAM!!
This entire operation is basically a scam. They claim their product is high quality and comfortable. For the price, I knew it wouldn't be great, but I expected it to be better than what I can buy for $10 at Wal Mart; they are not. These shoes are the most cheaply made, uncomfortable shoes I have ever tried on. Their return policy is where their scam really comes to life. When you try to return them, they deduct 10% - not of what you paid - but of their MSRP, plus you pay for return shipping. On the return shipping, they try to scare you by stating that it will cost an astronomical amount to ship it to them (even though the shipping charge to get it to you was only $4.99), and then offer to refund part of your purchase price to keep them. You don't want to keep them even if they're free - they are truly awful!
Update:
To return their items, you have to fill out a form on their website; then they're supposed to email you a return authorization number. I completed all of that and never received a response. Not sure if all of this is intentional or if they just don't have their act together. Either way, I recommend steering clear.
Response from GatsbyshoesMay 1, 2024
Hi Jason,
Thank you for taking the time to share your feedback with us regarding your recent purchase. We sincerely apologize for the disappointment and frustration you've experienced with our product quality and return policy.
We understand your concerns regarding the quality of our product and the value proposition relative to its price. It is disheartening to hear that the shoes you received did not meet your expectations in terms of comfort and quality. We are committed to continuously improving our products, and we appreciate your candid feedback, which helps us identify areas for improvement.
Regarding our return policy, we regret any confusion or inconvenience caused by its terms. Our aim is to provide a fair return process for our customers, and this is the reason we have made sure that this information is properly disclosed and displayed in the footer of every page of our website for transparency.
Please know that feedback like this is invaluable to us and we appreciate our customers' honest review. Because of this, we have recently implemented a better solution, by partnering with Redo to allow customers based in the US to pay $2.98 at the time of placing their order for hassle-free returns on the order with the cost of returns covered, as well as implementing a more robust automated return system.
We are dedicated to addressing our customers' concerns and improving your overall experience with our brand. We appreciate your understanding as we work to make things right. If there is anything we can do to further assist, please feel free to contact us at [email protected]
