Quality assurance evident in every purchase. I've made multiple purchases from this store, and the consistent quality of the shoes showcases their commitment to delivering reliable and well-crafted products.
Response from GatsbyshoesJun 23, 2024
Hi Edwina,
Thank you for your loyal support and kind words! We're delighted to hear that you've consistently found our shoes to be of high quality. Ensuring our products meet your expectations is a top priority for us, and your feedback reaffirms that we're on the right track.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
RH
Roberta H.
Adaptive styles for changing fashion…
Adaptive styles for changing fashion trends. The store consistently updates its inventory to reflect evolving fashion trends. It's refreshing to know that I can always find the latest styles when shopping here.
Response from GatsbyshoesJun 23, 2024
Hi Roberta,
Thank you for your feedback! We're thrilled to hear that you appreciate our commitment to staying current with fashion trends. Providing a diverse and up-to-date selection is something we take pride in. Your satisfaction is important to us, and we're glad to be your go-to for the latest styles.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
JM
Joyce M.
Generous charitable initiatives
Generous charitable initiatives. The store actively participates in charitable initiatives, donating a portion of sales to causes that support various community needs. It's inspiring to see a business giving back.
Response from GatsbyshoesJun 23, 2024
Hi Joyce,
Thank you so much for your thoughtful email. We greatly appreciate your recognition of our commitment to charitable initiatives. We believe in the importance of supporting our community, and it's truly heartening to know that our efforts are noticed and valued.
Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]
CL
Chris L.
DO NOT BUY SHOES FROM THIS…
DO NOT BUY SHOES FROM THIS COMPANY!HORRIBLE!! Feel like plastic and smells like petrol!
They are a scam, look online! Filthy people!!!
Feels like they will just fall apart!
Response from GatsbyshoesApr 28, 2024
Hi Chris,
I apologize if the quality of the shoes did not meet your expectations. We aim to provide products of the highest quality, and it's disheartening to hear that we fell short in this instance.
I assure you that we take all customer feedback seriously, and we are committed to improving our products to ensure that quality will meet our customers expectations. Thanks for bringing this into our attention and we will conduct all necessary action so that similar incidents are avoided in the future.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SN
SCOTT N.
BAD, BAD, BAD, BAD PLEASE READ RETURN POLICY
This company is AWFUL!!!! Why are we forced to give one star???/ This company deserves no stars and to be shut down!!! Their shoes are worse than junk!!! I could buy better shoes at Walmart. They seem to push the idea of Orthopedic.....But there is nothing even remotely orthopedic about these junk shoes. Sadly I read all the bad reviews, only seconds after placing the order. HERE IS A BIG NOTE.... FOR ALL THE FOLKS THAT SAY THEY NEVER GOT AN ORDER EMAIL, FROM THIS COMPANY... It goes into your spam, or in my case, JUNK FOLDER....Speaks to the quality of their product. They claim that you can cancel the order before 1 hour has elapsed, but that's hard to do if you never received their confirmation email, because it goes into your JUNK folder. Upon doing research, I found out that this company is a Chinese Shill company with a very cutesy, American sounding name, that is nothing more than TEMU!!! The same company that sells Americans other CHEAP JUNK!!!!!! Now if you must order their JUNK shoes, PLEASE READ THEIR RETURN POLICY BEFORE DOING SO. This is where they really get you..... You have 30 days from receiving their junk to initiate a return....THEN....YOU ARE EXPECTED TO PAY THE RETURN SHIPPING!!!!! THEN....TO ADD INSULT TO INJURY......THEY WILL CHARGE YOU A `10% ADMINISTRATION AND RESTOCKING FEE!!!! SO NOW, YOU ARE OUT THE SHIPPING MONEY YOU SPENT TO GET THEIR JUNK.... AND THEN....MORE SHIPPING MONEY TO GET THEIR JUNK BACK TO THEM!!!!!!! ALL THE WHILE.... THERE IS MENTION OF RETURNING THEIR JUNK SHOES IN A BOX!!!! I ESPECIALLY MENTION THIS..... BECAUSE THEY SIMPLY WRAPPED ONE THIN PIECE OF BUBBLE WRAP AROUND THEIR JUNK SHOES..... AND PUT THEM IN A PLASTIC BAG TO SHIP!!!! HOWEVER.....NOW YOU ARE LEFT SCARED....THAT IF YOU DON'T GET THEM RETURNED SAFELY.... THEY WILL NOT REFUND YOU......TO SHOW HOW JUNKY THEY THINK THEIR CRAP SHOES ARE......THEY WILL GLADLY REFUND 30%, AND ALLOW YOU TO KEEP THE CRAP THAT YOU CAN'T WEAR!!!!!!! BUYER BEWARE......THIS IS A BAD COMPANY THAT SHOULD BE SHUT DOWN!!!! I HOPE FOLKS WILL PLEASE HELP SHUT THEM DOWN.
Response from GatsbyshoesApr 28, 2024
Hi Scott,
I'm truly sorry to hear about your experience with our company and the disappointment you've encountered with your recent purchase. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously.
I understand your frustration regarding the difficulties with our confirmation emails and the inconvenience caused by our return policy. We strive to provide a smooth and transparent shopping experience for all our customers. I apologize for any confusion caused by our return policy and while we do ask customers to cover the return shipping costs, this was properly disclosed which is why we have the refund policy of our company in the footer of every page for easy access.
Once again, I apologize for the frustration and inconvenience you've experienced, and I appreciate your patience and understanding.
If there is anything we can do to further assist, please feel free to let me know.
KT
Kevin T C.
Zero Customer Support - Return Policy - Laughable
I Ordered shoes for a wedding and received them. One of them needs to be returned and replaced for a smaller size. I sent several emails to the support email as requested on the web site and no response. I highly recommend buying from a reputable web site or local store.
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
KW
Kevin W.
These shoes are horrible
These shoes are horrible. Cheaply made and would not stand up for the amount of time I am on my feet each day. These are some of the worst shoes I've tried on, much less bought. They do not meet the expectations of how they are described online. I understand people may need to buy them because of the price point ( I purchased at 50% off), but it was a good reminder that you get what you pay for.
Response from GatsbyshoesJun 5, 2024
Thank you for sharing your thoughts with us, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable to us, and we are committed to doing our best to address any concerns. Additionally, we want to highlight that we have processed a refund for the returned purchase to your account. If you require further assistance or have any additional concerns, please do not hesitate to contact us at [email protected]. We are here to help.
DW
DONALD W.
This company use the worst delivery…
This company use the worst delivery company. They claim they came to my house to deliver my order but they didn't have a gate code. However, we do not have a gate code to enter. They have claimed to reschedule the order but nothing. The company will not issue a refund.
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
