GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesJun 18, 2025

Hi Patricia, We received your request and regret to inform you that it falls outside our exchange window. For clarity, your order was marked as delivered on February 5, 2025, and you reached out to us on June 6, 2025 which is beyond the timeframe allowed for exchanges. We completely understand that life can get busy, and we genuinely empathize with situations that may cause the delay of you contact. However, given the length of time that has passed, we are unable to proceed with an exchange under our current policy. -The GatsbyShoes Team

Response from GatsbyshoesAug 2, 2025

Hi Austin, We've decided to have the dispute resolved in your favor and we've taken the loss due to the courier's failure to deliver your package. We're truly sorry for the inconvenience this has caused you. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. – The Gatsby Shoes Team

Response from GatsbyshoesJun 20, 2025

Hi Greg, We've reached out to offer further assistance, but we understand that you are no longer interested in the product. We sincerely apologize for the inconvenience you've experienced. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team

Response from GatsbyshoesJun 10, 2025

Hi Gary, Thank you for sharing your wonderful experience with our product. Compliments like yours boost our confidence and motivate us to continue showcasing the best of what we offer. -The GatsbyShoes Team

Response from GatsbyshoesJun 10, 2025

Hi Fasil, I'm sorry to hear that the shoes received does not fit you. Upon reviewing our interaction with you, I can confirm that we fulfilled your order in accordance with the item you selected on our website. If you could check the order confirmation, it clearly shows that one of the pairs selected is size 6. Regrettably, we did not receive any request to change the shoes in question. I apologize for any oversight regarding this matter. Kindly check your email inbox or spam folder as we have reached out to directly provide further assistance. We look forward to your response. -The GatsbyShoes Team

Response from GatsbyshoesJun 6, 2025

Hi Mark, Thank you for sharing your positive experience about our customer service team resolving the issue! We will relay your positive comments to our team. We appreciate your business and are thrilled to hear from you. -The GatsbyShoes Team

Response from GatsbyshoesJun 10, 2025

Hi John, We sincerely apologize for the inconvenience caused and that the size received was not as expected. We did reach out for more information but didn’t receive a response, which limits our ability to assist further. We truly appreciate your feedback and look forward to your response. -The GatsbyShoes Team

Response from GatsbyshoesJun 7, 2025

Hi Mike, I'm sorry to hear that you haven't received your order. This is certainly not the experience we aim to provide for our customers. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]