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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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PHYLLIS M.
The shipping address was wrong. I emailed you all and you responded quickly and fixed the problem. Thank you
Response from GatsbyshoesJun 2, 2025
Hi Phyllis, Thank you for sharing your positive experience about our customer service team resolving the issue! We will relay your positive comments to our team. We appreciate your business and are thrilled to hear from you. -The GatsbyShoes Team
Michael D. W.
I ordered the shoes praying they were how they were advertised. Once I got them I was impressed immediately. I have terrible ankles, knees and feet from 21 years Army and a bad motorcycle accident. These shoes are almost better then any expensive tennis shoe on the market. Price and comfort are the real deal.
Response from GatsbyshoesJun 2, 2025
Hi Michael, Thank you so much for your kind words! We're thrilled to hear you’re happy with your Gatsby Shoes. Your support means the world to us, and stories like yours is what keeps us going. We truly appreciate you as our loyal customer! 👞✨ -The GatsbyShoes Team
E H.
You people cannot tell me when I will be receiving my shoes I ordered. It's been at least 2 weeks and you can't tell me anything. That's pretty sad. This is no way to do business with people.
Response from GatsbyshoesJun 5, 2025
Hi E, We apologize for any inconvenience you may have encountered about your order. We have reached out via Trustpilot regarding your order information to provide further assistance, but unfortunately, we have not received a response. For us to assist you with the order status, please contact us at [email protected]
David
I bought two pairs (one black, one brown) and I’ve never looked back. I always get compliments on them and when people realise they’re dress sneakers and super comfortable I usually get asked where I get them from. Highly recommend!
Response from GatsbyshoesJun 2, 2025
Hi David, We truly appreciate your kind words and for leaving us a positive review sharing your experience! We're so glad to hear about the compliments you receive on your Gatsby shoes. We love our loyal customers - thanks for spreading the word! - The GatsbyShoes Team
Vindi C.
Shoes looks good. More expensive than others with same exact shoes. They feel cheaply made. I should've just buy those from Amazon. I even bought an expensive insoles to try to make it more comfortable. But these hurts your feet on more than 10 min walk. I will never buy from them again for shoes that costed me $85 after shipping and tax and even after a coupon code.
Response from GatsbyshoesJun 5, 2025
Hi Vendi, Thank you for sharing your feedback, and we apologize that our product did not meet your expectations. Your satisfaction is our top priority, and we completely understand your frustration and disappointment regarding the quality of the product. Please know that you are welcome to return the shoes, provided they are still within the eligible return condition. Should you wish to get further assistance about the return process, please do not hesitate to contact us at [email protected]
Donna I W.
My order has never been received. The only information I get from you is, "I will get back to you in 2-3 days. That has not happened. When checking the tracking this is what it says, " post office is open, since May 26th." I asked to be refunded, and you say you can't because the package is out for delivery. That has been over 2 weeks. Donna White
Response from GatsbyshoesJun 18, 2025
Hi Donna, We're truly sorry for knowing that you have not received the package. We confirmed that the refund has been successfully processed in accordance with your request. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. - The GatsbyShoes Team
Gary L.
Was not responsive to my question. Asked for location of my order, and the response was orders are processed in 7-15 days, unless there is unforeseen circumstances (what).
Response from GatsbyshoesJun 19, 2025
Hi Gary, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records show that our logistics partner successfully delivered the package to you on June 3, 2025. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] - The GatsbyShoes Team
Rich C.
So at this point it's been 18 days that my order has been in transit. Customer service notification says 7-15 days depending on certain factors. I still have not received my order. I will definitely write an updated review when and if my order arrives in time for the event I ordered them for. For now I say "Buyer beware"
Response from GatsbyshoesJun 2, 2025
Hi Rich, We apologize for your experience, thank you for providing your feedback. Our records show your order was delivered on May 29th with tracking #SDH0071197453. If there's any additional issue, please contact us at [email protected]—we’re happy to help make it right. – Gatsby Shoes Team
