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Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Theresa C.
Responded very quickly to my request for an exchange even though it was out of the refund window.
Response from GatsbyshoesJun 17, 2025
Hi Theresa, We appreciate your kind honest feedback and we thank you for trusting us in addressing your concern. -The GatsbyShoes Team
Nancy Cluff J.
The shoes look great and seemed great for over 6 months and then the sole came off the front of my son's shoe. If they came from a cheap store I wouldn't be surprised, but I was expecting more from these shoes. I reached out to customer service and they didn't offer a replacement of his shoes, they offered me 30% off another pair. Sadly, these shoes were so disappointing to me that we won't be ordering any more.
Response from GatsbyshoesJun 22, 2025
Hi Nancy, We apologize for any inconvenience you may have encountered. We have reached out to provide further assistance, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Dennis B.
At present, I am awaiting an exchange of boots so it is a little early to be responding. But can say that I was very pleasantly surprised at the speed of response to my request and the tone of the contents. At present I would say this is the best online purchase I have ever made. The shoes do take a time to arrive but. In general the quality is good and customer service is excellent.
Response from GatsbyshoesJun 16, 2025
Hi Dennis, Thanks for sharing your great experience in terms of the speed of our response and the quality of our products. We appreciate your honest feedback. -The GatsbyShoes Team
Timothy J.
This is a very poorly constructed shoe. There isn’t support in the arch, feels like walking in sandals, and there exterior feels like cheap plastic. My feet were hot in the shoes after having them on for 5 minutes. It is a cheap China made product.
Response from GatsbyshoesJun 23, 2025
Hi Timothy, We apologize that our product did not meet your expectations. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Brian B.
Still have not received my order that was placed and paid for weeks ago. UniUni is an incompetent company. They have failed many deliveries previously to my home.
Response from GatsbyshoesJun 28, 2025
Hi Brian, We're sorry that you haven't received your order on time. Our records show that we've arranged a reshipment which was marked delivered on June 26, 2025. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The GatsbyShoes Team
Jan A.
I have not heard when these items will be delivered.
Response from GatsbyshoesJul 2, 2025
Hi Jan, We apologize for any inconvenience you may have encountered regarding your recent purchase. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Ketan
Do not buy these shoes. They are advertised as orthopaedic and good for your back, high quality etc. These shoes are a big scam, they arrived and are the cheapest quality I could imagine. No support from the sole whatsoever. The smell opening the shoes was horrendous and they had to live in the garage for about 6 months before I would bring them inside.
Response from GatsbyshoesJun 16, 2025
Hi Ketan, We're truly sorry to hear about your unwanted experience with the product. This is completely not what we were aiming for our customers. Unfortunately, we haven't received any inquiry about the issue you've encountered, which led us to believe that you were satisfied with your purchase back in March 2024. -The GatsbyShoes Team
Mark K.
Sent message about shoe soles falling off. No response then asking if I had my concerns resolved. No one contacted me. Poor customer service and worse product quality. 6-16-2025 Got an email from gatsby offering to replace my defective shoes after I was told they would not. Good on them. Makes me hold them in a better light.
Response from GatsbyshoesJul 30, 2025
Hi Mark, We’re truly sorry for the issue you’ve encountered with the shoes. As promised, we arranged a replacement, and according to our records, it has already been successfully delivered to you. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The Gatsbyshoes Team
