GatsbyshoesReviews of gatsbyshoes.co

It has almost been two weeks since buying two pairs of shoes and I have not received them nor have I received any information or tracking numbers.

Product took a while to arrive but shoes fit perfectly. Customer service quickly responded to my questions.

I bought 2 paur of shoes one of them was falling apart. I contacted gatsby and they didn't recognize anything. Do no buy it. Not a good quality.

On June 22, 2025 I requested an address to ship defective shoes back to your company at NO COST TO YOU, as the shoes were not wearable (less than 8 months of infrequent wear and the soles started to come off from the heel). Your customer rep Angeline, reached back out to me and asked to supply: Order Number, Photo of the damaged shoes, Photo of the tongue showing size, which I provided. I have not heard back from Angeline or anyone at Gatsby, it's been over 2 weeks, I still have the shoes I can't wear, and I don't have a shipping address to ship the shoes back to you for you to assess and perhaps make them better for future production. I just need an address to ship them back to you or an email indicating what options I have as a customer (if any). If no options, just say so, so I can put this issue to rest and move on.

Alberto was terrific. I forgot to apply a discount code to my on-line purchase. I emailed you this information and Alberto replied within a few minutes and refunded me the difference between the price I paid and the discount price. Excellent service! Thanks Alberto

I purchased a pair of dress shoes and gel inserts for my son, who is leaving on his mission. Unfortunately, the company failed to inform me there would be a delay in shipping. As of today, I still have not received the order—and at this point, it’s too late, as we’ve had to make other arrangements under significant time pressure. I requested a return label since I no longer need the items, but the company responded that they will only provide one after I receive the package. To make matters worse, the tracking number they provided doesn’t appear to be valid, and I’m now concerned that I won’t receive the shoes at all—or a refund. This experience has been incredibly frustrating during an already stressful time, and I hope the company will take responsibility and resolve this quickly. Update I have requested a return shipping label and one still has not been provided. The company has asked me multiple times to close my credit card complaint but also says the returning my item still might not result in a refund as I still have a case open with my credit card. Update 9/20 I returned the entire unopened package to Gatsby, and they confirmed receipt at their Utah return address. Despite this, they are still refusing to issue my refund.

I have yet to receive my order. It’s been a couple of months now. They claim it’s at some shipping hold, but I haven’t been able to reach anyone. Will never shop with Gatsby again.

Prompt and thorough answer to my question.