Garden WindsReviews of gardenwinds.com

Worthless, trash product and rude, unprofessional owners. If you don't believe me, read other online reviews including BBB. Paid $160 only 6 months ago and it had faded to PINK. I contact them (assuming they were a reputable company), only to be dismissed. The owner had been nerved to offer a discount for a replacement! Are you kidding me? I wouldn't give them a nickel. It should have been replaced since it had been less than a year. I even sent a photo but he referred to their ridiculous warranty instead. They do not care about their products or their customers! ZERO STARS! I hope this is a useful warning for people NOT to do any business with this pathetic company!

I should’ve trusted this website and the reviews from others. They send you the wrong product, and then deduct $12 after you send the wrong product back to them. They invent random rules and policies off. Do not recommend at all. The company is a SCAM.

We ordered a replacement canopy for our swing. They sent us the wrong size. When trying to return it, they have me take million photos, pay for the return shipping out of my own pocket, only to tell me they can't refund me until they do a full inspection of the canopy. I will never ever in a trillion years do business with this monstrosity of a company again!

Purchased the caopy from Garden Winds last April. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty and wouldn't give any credit or replacement. I would never buy another product from this company again.

This company is a rip off! Their replacement canopies are the lowest quality at the HIGHEST PRICE (almost double the price from other vendors), don't last ENOUGH FOR THE PRICE, and they charge a lot for delivery. They use UPS, which sucks as a delivery company as they are ALWAYS late or loose your package. Avoid them at all cost, OVERPRICED, RIP-OFF.

Second time buyer from this company. The replacements do not last more than a season. Discoloured in about two month. Started to rip off at the stitches after the winter storage. Could have bought a new swing for the money already spend. The canopy is precise thou no doubt about it. Would you spend more than a $100 for that?

I ordered a replacement canopy for my Sunjoy gazebo in October of 2021. It was out of stock. I went on my merry way and looked into Sunjoy and was able to purchase a replacement canopy through them, the manufacturer, at a much lower price. Come June 2022, I received an email from Garden Winds saying that my order has shipped. It had been so long I had no idea what they were talking about. I called them immediately, and they told me it was the canopy I had ordered. I told them I had put that in my cart back in October, most companies would check to make sure I still want it. They rudely told me that's not how they do business. I rudely told them maybe they should as I will be returning it as soon as I get it. I have done that, but it cost me $12 to learn that lesson! Never ever ever would I do business with this company again! Rude customer service and sending me an item I had placed in my cart 8 months after the fact is absolutely ridiculous!

I ordered a replacement canopy for my pergola. It has been installed for approximately 4 months and it has dramatically faded to the point where it doesn't match the fabric that the side panels are made of. Started as a beige color and turned into a faded pink. I contacted Garden Winds and they said they would "make an exception" for me and replace it with the same thing. They will NOT offer a refund for this garbage product. They insist on blaming it on "inclement weather" that caused it. So, know going in that they expect their products to last about 4 months. Avoid.