Garden WindsReviews of gardenwinds.com

WARNING......Do not buy from them. They tell you you can return but then tell you they cant accept the retun because you've tried it abd it is now used. I dont like the product now im $250 in the hole. Water will hold wster dangerous for kids

I ordered a replacement canopy for the Valencia swing set which I originally purchase from Canadian Tire. Garden Winds is an "after-market" company that sells these knock-off products and have no affiliation with the original manufacturer, but advertises Nu-Park's product on their website. Long story shortened, the replacement canopy is not the same quality and colour AND it is completely unusable because the dimensions of the canopy does not fit the frame. It is way too small. Do not buy Garden Winds replacement canopy for Canadian Tire's Valencia Collection Day Bed and Swing, Model no: 088-1682-2. "Garden Winds Canada" which is located in the US (albeit a Chinese Company), so not Canadian in any way, only discloses after you've purchased from them that they are an after-market agent, and what they are selling is inconsistent with the manufacturer's product. And, they make returning their inadequate/unusable product logistically very difficult.

This was my SECOND Garden Winds Canopy replacement for the Home Depot Sonoma Gazebo SWING. BOTH times, the canopy is SO TIGHT you can NOT get it on all 4 corners. I bet people are tearing or ripping it and loosing the fight! NO EXCUSE! This is a PRODUCTION ISSUE, and if it were 1" larger all the way around, it would fit! How STUPID to make your customers struggle this hard over an installation! I finally left it for days, wet it down with a hose, and stretched and pulled repeatedly just to get it ON! Common, REALLY?? I wonder how many customers they have to loose before this gets FIXED????

Disappointed.. we have purchased 3 canopies from them in the past. They typically don't last long, but work. The last canopy we ordered was cut too short and didn't fit our structure. We argued with them and they refused to do anything so now we are stuck with a canopy that doesn't fit. Customer service is very disappointing.... Buy from someone else if you can.

I wish I would have read the reviews before purchasing my cover. The material is cheap and last only one season. If you are looking to spent $400 only for 1 summer go ahead with your order. Customer service suck.they are rude and not going to solve anything for you. Very disappoint.

BEWARE, purchased Garden Winds Gazebo. After 2yrs of summer months only (live in Upstate NY) so only have canopy up 4.5 months max per year. Replaced canopy due to sun dry rot. Once again replacement second time started to rot into 2nd summer of use. You would think we would have learned our lesson but NO. We ordered 3rd canopy replacement and thought we would be smarter and pay more to upgrade the material (what a joke). As we were putting the new and supposedly improved top (June 2022) on the seams were ripping all over. We ended up duct taping all the seams and dealt with it for the few months of use. Removed in September 2022 threw in our shed and forgot about it. 6/5/23 went to get ready for the summer a realized we needed to make a call to GW and see about replacing and what they could so to help. We missed the warranty by 18 days (our fault) and was told they would give us free shipping ($9.95)on the next one we ordered. After spending over $800 from start to finish. THANK GARDEN WINDS for not backing up your products and your customers. I gave you 1 star because you have to to write a review otherwise you don't even qualify for that. Disgusted Customer, Charlotte

I purchased the riplock 500 upgraded canopy. It is the same or lighter than the standard 350 model I purchased 2 years ago. Hopefully it will last longer than 2 seasons.

Purchased the canopy from Garden Winds last May. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty, yeah by 2 weeks, they are so generous they offered to extend my warranty and let me spend another $100.00 and they would replace it, I would stay away form purchasing a replacement canopy from these folks