Garden WindsReviews of gardenwinds.com

I purchased the riplock 500 upgraded canopy. It is the same or lighter than the standard 350 model I purchased 2 years ago. Hopefully it will last longer than 2 seasons.

The swing it's self had held up pretty well. This year having to buy replacement seat and canopy. 3 years old. I don't want a garden winds product because the canopy ripped when putting on for the second season. Only lasted one summer.

I bought a canopy replacement cover for my gazebo. I'm realistic enough to know that when you live in the desert with heat and wind that a cover will not see a long life but I definitely expected it to last longer than 8 months. When I contacted customer services with pictures of the damage, they asked for an overall picture of my gazebo. I submitted one and they told me I didn't order the right one for my gazebo so the warranty was void. What? It's a 10X10 and I ordered a 10X10, the website didn't have me specify who made the gazebo when I ordered it (like I'd know anyway). I gave them an overall 3 stars since they were very cordial while they basically told me I was screwed.

Do not buy their Replacement Canopy for Somerset Gazebo - RipLock 350 $159.99. Its ships in beige, the original was grey! They charge freight plus $10 freight to return a beige canopy. The correct canopy available at Big Lots on line...lower price $119.99 and free freight....Side panels are available there at 119.99 as well.

Garden Winds gets an average review based on the positive experience we had ordering our first replacement canopy from them. The second experience included everything from a promise of shipment in a week from the order to an e-mail correcting the shipment to a back order with a 30 day wait time to a e-mail notice that the back order had been extended to late summer (July 30th). We chose to cancel the order only to find ourselves confronted with a disclaimer telling us we couldn't cancel the order as the order had been shipped and a e-mail giving us the tracking number was being sent. Calling the company and questioning the representative on the issue we were told the disclaimer was incorrect and that the cancelation would be honored via yet another e-mail. When these folks get it right they get it right but..when they get it wrong it's epic.