xwxman
Very Disappointed
I purchased the 1 x 10 X 10 Universal Replacement Canopy (Two-Tiered) - BEIGE (CNPY412-BEIGE) in May of 2009 for a gazebo I purchased in 2007. Although the price was rather high, (almost the cost of the original complete gazebo) they promised that the product was 25% stronger than other replacement canopies or the original. Also, the measurements of my gazebo frame were exactly the same as those on the diagram for the replacement canopy. When I received the canopy, I put it up and immediately noticed how poorly it fit. It sagged deeply and the upper tier looked like a mushroom. I checked the packaging again to make sure I received what I ordered. I should have returned it on the spot, but decided to live with it. It made it through one Minnesota summer then was taken down and stored for the winter. I put it up again late this spring (2010). With in one month, without any strong winds, it tore at two of the velcro straps causing rips 6 inches long in the canvas. I sent an e-mail to ask for a replacement, but no response. I sent a second request three weeks later and was told that since it was outside of the 6 month warranty, they would not replace the canopy or refund my purchase. In a nut shell. I bought an expensive, ill-fitting canopy that lasted 5 months and was first ignored then rejected by the company. My advice to others; shop elsewhere. Recommended: No