Garden WindsReviews of gardenwinds.com

We wanted a part for our umbrella located in our seasonal residence….but could not because the credit card page required our home address zip code. This software mistake excludes millions of people that have a second home.

I ordered a replacement canopy for my Coleman 13x13 shelter. The website says it's out of stock and wouldn't be back in stock until July 30th, but my order shipped just days after my order! I received it about 2 months before I expected. The canopy fits perfectly on my existing frame although, yes, there are grommets that I wasn't expecting and were not mentioned in their product description. Those are a bit unfortunate because they will let some water in but I'll have to wait for the first rain to see just how much. The canopy itself seems to be a sturdier fabric than what came originally from Coleman (those last less than a year). I'm hopeful the Garden Winds product will last longer!

There are many reviews here complaining about Garden Winds' replacement canopy covers. I think it important to point out, that neither the original manufacturer or the retailer of our El Porto Gazebo offer replacement parts or canopies. So while Garden Winds' RipLock 350 did not last longer than a year due to wind damage, neither did the original canopy. To my thinking, Garden Winds is doing better at supporting my original canopy purchase than the OEM. After the RipLock 350 wore out, we purchased a second replacement made of Garden Winds' RipLock 500 and it held together for 2+ years and then fell victim to 35+ MPH winter storms; had we removed it for the winter I am certain we would have stretched a third or fourth year out of it.

Reading all the negative reviews, I agree in part, but they did provide me good service recently. Purchased a replacement canopy in 2011 and used it for 5 years. Fit perfectly and was of better quality than the original. I ordered a replacement last fall, for the new riplock fabric. It was on sale in the fall, and I had a good experience before, so I didn't worry that I wouldn't be able to install it until the next spring, after the 30 day return period was over. When trying to install it this spring, it was too small in all dimensions by an inch or so. Could not install it. While trying (maybe I could force it?), it started to rip a bit. I don't recommend that new fabric! Called Garden Winds - they could see my past orders and since the purchase was within a year, (and maybe because I was a repeat customer?), they offered to send me an 'open box' canopy of the fabric I used previously and was satisfied with, for $10. I expected a fight, but they were pleasant and helpful. Said they had no other sizing complaints like mine (surprising, or I just was the 'lucky' one who got a defective item?). In any event, I'm pleased with the resolution and expect the canopy they send me will fit properly like the last one did.