Garden WindsReviews of gardenwinds.com

Had bought replacement canopies from this company in the past for my Target 2011 purchase of Smith & Hawken 10x12 Allogio canopy and never had a problem. Last one from 2 years ago was definitely crappier. Barely lasted 2 seasons. This year, bought one again and upgraded (paid more). It would not fit over the corners! My husband ended up using his sawzall to hack a couple inches off a bunch of the metal corners. When I complained to the company, they said my model was different from the one they sell and to send pics. I did this and also dug around in my paperwork and found original model number from 12 years ago! It matched what they said replacement would fit. I sent pics and of all this. Still, they then said models differ and I had a different one. Are you kidding me??! They emailed me asking for photo of original paperwork. I’m not even asking them for money back or another canopy. I just want the acknowledgement that they’re deceptively selling replacements that don’t fit. I may now get next one from Sunjoy and you may want to do the same. Garden Winds sucks!

Ordered the replacement canopy for the gazebo, because they said you can get over 2 years out of theirs due to superior material, and craftsmanship. I checked and double checked it would fit. During installation, it was so tight that the seams were pulling apart a little, when it rained, the water came thru the stretched needle holes. One of the grommets to allow the air to escape was pulled out of the material I ended up putting a piece of tape over it. I contacted Garden Winds sent photos of everything expecting a replacement or money back. Neither of which happened. Now after almost 2 years it is completely destroyed like the original. So much for the better UV protection material and their thicker than the original material. DO NOT PURCHASE A CANOPY!!!!! Total failure of the canopy where it was torn to shreds was January 13, 2023. Bought March 2021. Faded badly after the first year.

I had bought, the canopy & a warranty with it,because the salesman reccomended me to get the better strong one that costed me more money, i said ok, once I put it up did noticed the minor holes, i was thinking it was normal, but then the ripping started ABOUT 2 MONTHS LATER, i called the company they sent me a replacement, I waited put it up in first week of march, it was during the two weeks, I go outside to sit in my yard, and noticed tiny holes, and the fabric its not the same as the first one, My husband said this is not the same fabric and its not going to last long again. I am so frustrated with this company. I had it, I Dont reccomended.

Finding replacement parts on their site is difficult. There are no direct links to most things on their website. When I did finally find something relevant to what I was looking for I was excited. Then when it came to the checkout process and reviewing my order, I found a $75 ground service fee for a replacement CUSHION. Not huge, heavy parts... A cushion. That's half the price of the cushion itself. Back to searching elsewhere. Sad.

The Fast Fashion of canopies. Bought a canopy due to the company's statement of quality. The product is described as being resistant to wind damage. After just over a year of use, the top part of the canopy ripped. I called the company and was offered NO help at all. When I respectfully explained my disappointment, the second rep I spoke to told me "the life expectancy of our canopies is only 1 to 3 years." My product lasted just over a year. If this is the case, the fact should be noted on the company's website. The customer should be told they will have to re-purchase each season. When I asked for any sort of discount, the rep informed me about an upcoming sale on "in-stock items." I asked if I could go ahead and take advantage of the sale. The rep checked back with his manager and told me no. This just makes no sense at all.

I bought the wrong size and had it for months and they gave me a full refund! Also they really helped me pick the right size canopy the 1st time I had to buy one.

I purchased a replacement canopy 6 months ago and it’s is ripping at the seams!! Customer service said it’s under the replacement warranty time but will only give 50% off of a new one.

Wrong item was sent to me, I ask for the replacement because the first one is wrong size now its getting worst