Garden WindsReviews of gardenwinds.com

It doesn't worth the money. Canopy is garbage. Broken in less than a year. Call to apply my warranty. After a painfully long process I received a replacement (which a had to pay a difference in price), in January 2021 and it was completely broken by April 2021, that's less than 4 months and we were not even in the storm season. I called again to Customer Service and the guy was completely rude, unprofessional and tried to charge me $153.00 + shipping. Service as bad as their product. NOT BUYING FROM YOU ANYMORE. Can I put ZERO stars here?, please do that for me. Thank you.

Poor Quality, Worst customer service, their phone aren't working.

What a bunch of crap. The site says to find your swing and where you purchased the item. I was so excited to find a company that would make a canopy for my swing which had the perfect picture and store purchased from. HA! No problem taking my $63.00, canopy does not fit, and they are telling me now that they need a model number, which I don’t have but they have the swing. Rip off!!! Save your money, Custer service sucks, they didn’t even try to straighten out the problem and I have to pay more money to send it back.

If there could be something less then 1 star believe I would use it. I purchased a canopy replacement, and in 2 months it was faded so bad, I had to take it down!! We live in Pa. and have had a rainy summer with very few sunny days, and it faded so much it looked awful!! Shame on Garden Winds for such poor quality!! I was told the darker the color the more they fad!!! It got me once, you're not getting me again!! Buyer beware look elsewhere!!!!

If I could give no stars I would!! I ordered a replacement canopy for my Home Depot swing. I waited since July for it. It just came in now and is not the one I ordered!! It’s not the right colour, or size and is too small! They keep Demanding pictures of it and won’t take my word that it doesn’t fit even though the receipt is totally different from the original one I ordered! Then they said I could return it but with a $46 deduction for shipping!!! This place is as crooked as they come!! Do not order from them!!!

I purchased a replacement canopy for the Hampton Bay pergola we purchased at Home Depot in 2015. The shipment arrived promptly and we've installed it on the pergola so we can enjoy summer weather. There weren't any instructions, but we figured it out. The original end flap that protects the bunched up cover from collecting water/leaves is different, but otherwise it looks great. I'm so glad I found Garden Winds!

07/24/2020 I have purchased pergola canopy's from Garden Winds previously and was completely satisfied with their replacement canopy's. I have been purchasing their ripstop canopy's but the material does not hold up for more than a year. But you have to purchase a new canopy every year. This year I ordered a new canopy made out of heavier material. I received this new canopy and tried it on my pergola and found this new canopy had sixteen short ties on it whereas mine has eight long ties. I thought they had made a mistake so I reordered and they sent me back the same wrong canopy. I returned this one and contacted their customer service. I was given a replacement number that was supposed to be the correct number for my canopy, I ordered it again using this supposedly correct number and received exactly the same wrong canopy only this one had the ties attached with Velcro. I called and talked to the customer service representative. I asked her if they even made a replacement canopy for my pergola. She kept stating the were manufactured in China but she eventually admitted they did not make a replacement for my pergola. From the beginning all I wanted was a canopy that fit my pergola. All she had to do was say NO they did not make a canopy to fit my pergola and I would have been satisfied. I would not have ordered another one again and again. I would not recommend them to anyone.

DO NOT GIVE THEM YOUR MONEY .... they will rob you . They quality is horrible . They advertise that the quality is good , no tears durable... they are liars. I purchased one 4 months later took it down and when I tried to put it back up the following summer it started to tear. Contacted them only to be told my warranty was up because I had pre- ordered it in the winter cause it was out of stock I didn’t put up till summer. I patched it myself and put it up , a few weeks later more tears . It is now garbage . Tears everywhere . 4 months use when the original canopy lasted 6 years . Order elsewhere do not trust them. 😡😡😡