Patti B.
Wish I had listened to the reviews.
First off I want to say how much I wanted to love this service, but I didn’t. The idea of having salads delivered that were delicious and fresh is an excellent idea! I read the reviews and decided to try them anyway. The salads were the perfect size for a meal, just enough to fill me up. The dressings however are very bland and lack flavor and the meat included is the same. The buffalo chicken one has no flavor of buffalo sauce that I tasted. The steak one wasn’t very good either. Basically all the proteins lacked flavor. The cherry tomatoes included in the salads were mostly mushy. For the most part, the salads were ok if they were half the price they are, but they are definitely not worth the price. My biggest issue was with customer service. I prefer to refer to it as customer nonservice. I contacted them with an issue of being charged for 2 boxes a week before they were to be delivered and was basically told too bad, we can’t stop the shipment. I wish I had listened to the reviews and just purchased pre made salads from Walmart, I would have been better off. They’re under $5 and are just as good as these, some are actually better, like the Southwest Chicken Salad.
Response from GardencupOct 7, 2025
Thank you for sharing your experience. We regret to hear that our salads did not meet your personal preferences. Many of our customers choose Gardencup specifically because of the fresh produce, chef-curated dressings, and healthy, balanced proteins that set us apart from typical grab-and-go salads. We are confident in the quality of our ingredients and the value of having them delivered ready-to-eat to your door, though we understand taste is subjective. Regarding your concern with billing, our orders are processed and sourced in advance to ensure peak freshness and minimal food waste, which is why cancellations cannot always be accommodated once production begins. That said, our team is committed to supporting our customers and addressing concerns as fairly as possible. We appreciate your feedback and will continue improving where we can. We would love for you to give us a second chance. Our team will follow up with you, we appreciate your support!