GardencupReviews of gardencup.com

HORRIBLE COMPANY!!! I clicked on a link thru facebook and created an account thru shop pay. Instead of one box, they sent me two boxes per week. I reached out multiple times via email (it is not possible to get a live person on phone or chat!) After multiple attempts they responded saying there is only one account. I said then why am i getting two shipments per week?? Finally after several weeks, they determined that I created two accounts?? I argued that is not possible but they pointed finger at me. I'm assuming there's some kind of error between shop pay and Garden Cup that caused this but i'm told I'm screwed. At one time I tried to "pause" because I was going out of town and when I came back, there were once again TWO spoiled boxes sitting on my porch. The pause was entered a week in advance and was an option to pause that week but yet i'm told it was "ALREADY IN PRODUCTION" and they refused to refund or make it right. I finally got to a point that i was assured that both accounts were cancelled and then 5 days later, I get YET ANOTHER SHIPMENT! when i reached out again, i was once again told that it was "already in production". Why didn't they tell me this when I was told my subscription was successfully cancelled? This was a TWO MONTH ordeal of dealing with this crap and getting ripped off and throwing away food that I could not eat. This company has no integrity and is a rip off. It's been a circle of hell dealing with them and I hate that I ever gave them a try. So many meals in the trash and so much money wasted. they absolutely refuse to offer any kind of resolution and point the finger at me. Unbelievable.

I truly hate this company. I tried to cancel my subscription for weeks and they assured me it had been canceled but they kept sending me boxes and kept charging my bank account. The website is tricky to use and I was trapped from that standpoint so I emailed them to the extreme ( I mean countless times) begging them to cancel my account. Of course, they don't communicate person to person on a phone. They always responded to me with "We understand your frustration but your order is already in the pipeline." It's been never ending and I want to sue them. You see, they are always right. The food is just ok. The salads are fine but the soups and pasta are not very good. We tired of it all very quickly.The worst thing about it is that your next order is already "down the pipeline from which there's nothing that can be done to stop it" and you haven't even had a chance to taste all the products. This company has no integrity and is a rip off. It's been a circle of hell dealing with them and I hate that I ever gave them a try. So many meals in the trash and so much money wasted. Is there a possibility of a refund? No way! Never happening! They have horrible customer service and are terrible at communicating logically through email. I feel like I was trapped and abused. I'm truly considering legal action. It would mean more costs on my end but I truly hate them that much. My weekly experience with them began on March 27, 2024 and is ongoing. I was so confused using their website I accidentally opened two accounts so I received two full boxes one week. It was all because I couldn't get the choices I wanted because the site is so hard to navigate. Nothing is clearly stated. If you want some overpriced soups and salads proceed with caution.

Signed up and took three weekly deliveries. The first delivery arrived with an open container and salad dumped all over everything. The second with white chili open and dumped all over everything. The third delivery came with a note scrawled on the inside of the box that I should "call for a credit"on items that were unavailable. Their response was that they couldn't be held responsible for FedEx.Quality of the soups is terrible; salads are great. There are plenty of other retailers in this space and these guys won't survive unless they change gears quickly. Stay away until they do.