Frost NYCReviews of frostnyc.com

Excellent service

My links were lose , separated or missing . Thank you. My Necklace looks New again seems as if I just purchased it.

Las mejores joyas de buen precio y buena calidad

Great customer service! My chain got lost via FedEx and customer service was accommodating and rectified the situation

I ordered a 2 CT ring after two which was suppose to have been shipped to me but later found out it wasn't because they claimed they ran out of the ring, which isn't true because a friend of mine got the exact same ring from them and its still advertised for a higher price, then they sent me a email with rings they was offering me which was 1 CT rings which costs more, so I ended up ordering one that had over 1 1/2 CT which costed me a lot more money than the original rings, they said they'll send it overnight because of the length of time I waited for the original ring, which they didn't, so I didn't have my ring when I attended the function I wanted the ring for, they finally sent it buy FedEx , FedEx didn't deliver it because I wasn't at home, eventho I had to take off for that day because of the wide range of hours they set for their deliver and it went to the corner store and missed them,then I called FedEx and they told me that they'll try redelivering the ring the next day I told them that I be damn if I take off another day waiting on them, I'll come to their store and pick it up, they said I couldn't because of the instructions from the sender we went back and forth with words, which mine was pretty ugly at that time, they finally allowed me to travel an hour and eighteen minutes to their store in Mobile, Al to pick it up, I called NYC to express my outrage with them, they offered me a watch which they sent, and FedEx left the package on my steps like they should've done the first time, but it was a silver watch. I ordered a gold and diamond ring, that doesn't match. I'm confused 😕

Lana was very helpful and got me hooked up within minutes.

Great customer service

Very good jewelry and great personality of sales people I would definitely buy again