Frost NYCLarge jewelry manufacturer and retailer specializing in Gold and Diamond Jewelry, Custom Jewelry and Watches
Frost NYC (frostnyc.com) has 493 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 17 reviews with 3 stars · Clear filters
Eileen B.
I guess I misunderstood what I was purchasing. It was not what I expected
Response from Frost NYCJan 19, 2023
Hi, We do apologize you were not happy with your purchase. We strive to make sure our customers are satisfied. If you have any questions or concerns feel free to reach out as we will be more than happy to assist.
Thomas D.
Ring is beautiful but diamonds fell out from day 1 had to bring it to local jeweler to fix and pay additional money
Response from Frost NYCJan 19, 2023
Hi Thomas, We do apologize about this. Just be aware that we do offer lifetime warranty. If this happens again we will be more than happy to repair this for you at no additional cost. If you have any questions or concerns feel free to contact us directly at 888-485-1061.
Harlen B.
Sent pics of wrong chain, still no response
GENOLA J.
Wasn’t thick as it looks on your website very thin I didn’t like it but I saved money in trying to ship back
Michael F.
I uesd the layaway plan for 12 months. I belive I only needed 2 months and was late with the 2nd months payment according to the contract? And was threatened with action the system shut me out from payment action so I called in and placed a final payment in the 2nd month dident take in consideration all the payments that was paid that's why I give that rating.it just left a bad taste after being A Good customer.
X cham X.
Sent me the wrong bracelet took almost 30 days just to make it and return and re send it. Did not apologize or offer a discount. the item was for Christmas and was 3 weeks late. I do not suggest this place for any on time gifts.
Tony O.
Overpriced for a cuban link bracelet. My local jeweler would have charged me much less for same piece.
Response from Frost NYCMar 11, 2022
Hi Tony, We do apologize that you were not happy with our service. Although we are not the most economical we do provide quality jewelry and provide many benefits when purchasing from us. We do offer lifetime warranty on your purchase as well as life time upgrade which is something not everyone offers. Furthermore our jewelry handcrafted and made in Italy which is slightly more expensive to manufacture. If you have any questions or concerns you may always reach out to us at 888-485-1061. Thanks, Sales Manager
Aubrey J.
The diamond cut isn't as clean on this chain as it is on my other chain. Over all I like it.