Frost NYCReviews of frostnyc.com

I purchased a pre-owned Rolex Datejust 16233 from Frost NYC as an insurance replacement, with a total value of approximately $10,600. My experience has caused me serious concerns about the watch’s condition, the quality of the aftermarket diamond bezel, and Frost NYC’s warranty service. The watch was represented as inspected and serviced, but it developed significant mechanical problems. It previously had to be returned to Frost NYC for an overhaul, during which I was told that the mainspring and balance were replaced. After receiving it back, the watch eventually stopped running completely—even after winding it 30–40 times. The luminous hands and hour markers have also never illuminated properly. I am also concerned about the aftermarket diamonds. Their appearance and quality do not look comparable to the diamonds on my previous Rolex watch. I am not claiming they are fake without professional testing, but I want the bezel and stones independently examined and verified by a qualified gemologist or reputable Rolex specialist. Frost NYC received the watch again by FedEx on August 19, 2026, for warranty repair. As of September 4, I have sent multiple written follow-ups but still have not received a repair case number, diagnostic findings, confirmation of the work required, a list of parts to be repaired or replaced, or an estimated completion and return date. This is a high-value watch that has already required repeated service. A customer should not have to keep pursuing a company for basic information after the company has possession of the watch. At this point, I believe the appropriate resolution is either: A full refund; or Written authorization for the watch, movement, dial, bezel, and diamonds to be inspected by a legitimate Rolex-authorized dealer or qualified independent Rolex specialist, with Frost NYC covering the inspection and necessary repair costs. I need a permanent resolution—not another temporary repair. I will update this review if Frost NYC provides complete written findings and resolves the matter properly.

I am extremely disappointed with my experience with Frost NYC Jewelry. I purchased a Miami Cuban link chain expecting a quality piece of jewelry that matched the description and appearance advertised. Unfortunately, what I received did not meet my expectations at all. The chain felt much lighter and less substantial than I expected for the amount of money I paid. When I contacted the company because I was unhappy with the purchase, I was even more disappointed with the customer service and the return options presented to me, including a significant restocking fee. When customers are spending thousands of dollars on jewelry, they should feel confident that the product is clearly represented and that the company will make a genuine effort to resolve concerns when a customer is dissatisfied. I did not feel valued as a customer during this experience. Based on my experience, I would not purchase from Frost NYC Jewelry again. I strongly recommend that anyone considering a purchase carefully review the exact weight, whether the piece is solid, semi-solid, or hollow, and the return/restocking policy before spending their money. :::

Purchased a copy Rolex from this company from their promotion on Facebook! Paid $285 with PayPal ! They confirmed receipt of order and funds. Have never received product and they have failed to respond to emails ! Fraudulent company !

This company's jewellery is far more costly than other jewellers so if you shop about and compare you will definitely find a better deal it also they refuse to take their fair share of import and export duties that the couriers invoice leaving you with soaring costs. If you try to return any goods they make it as hard as they can and refuse to help with any paperwork and once you finally get it back to them they take weeks and weeks not only to Grant you a refund but when you are refunded you have to wait many more weeks until they deposit it in your bank, I am still waiting on my refund clearing the bank a month later. FedEx delivered my return to their offices on the 27th of April and I am still waiting a month later the 27th of May.

Bought a Rolex from them online. It was obvious on opening the box that the quality was poor. Only a matter of time before the diamonds would fall out of the bezel. They refused to take it back. Ask yourself, do you really want to buy something from a company whose whole business model is centered on pushing shoddy products and refusing returns? I should have researched their reputation more before purchasing. Don’t make the same mistake.

These crooks are for real... ordered a piece of jewelry but after checkout realized the item they were shipping was not what I was looking at.. sent 2 emails right away to cancel order, called the next morning to actually speak to someone to make sure it cancelled, was told it was Being processed and they couldn't cancel the order, so they still shipped it and fed ex tried delivering 3 times but it required a signature.. never signed , seen or took package..fed ex sent package back to frost nyc and they confirmed 3 times now that they have it back in their possession but ive yet to receive my money back... customer service is a JOKE... gonna give it a few more days and then im turning it over to my attorney. They will be paying out alot more than the item was worth in the end.... dont fall for these clowns

These people and the website is such a scam. I tried to let the team make it work, and after an accidental order due to phone glitch updates and processing errors - immediately calling the company for accidental purchase and system error- trying to cancel immediately- they said it was cancelled but still sent the product after confirming cancellation and putting an appraisal in. My Shop account did not send a confirmation text and input my info on the phone when I was simply trying to price match and see how much taxes would cost for such an item. Suddenly, it says processing and shows my address on a map! After I got an email confirming cancellation, I felt relieved, double checked all my accounts and made sure nothing was linked-as I was not considering a 15K purchase on top on baby prep and did not need these expensive accidents. Then, I got the package 3 days later without any notice or tracking system message (a house guest signed for it while I was at work)and spent 20 minutes on the phone (pregnant and crying) because they said it was not possible for full return and price and had to accept either a 4k loss restock fee for a phone glitch or keep this outrageous watch that I knew nothing about. Said could not return package without opening and would charge a restock fee which was thousands of dollars. Before the item was shipped, they still had it to be appraised with the form dated after the shipping date! They gave me some kind of excuse. Also- no original paperwork How do I know this is an actual Rolex anyway?? They covered the id numbers with diamonds...Then it came with missing diamonds- saying it is quality control checked and sometimes fall out during shipping- okay well the box was sealed and in another box and case so where are the lose diamonds... And if this isn't the worst part, they LIED to the credit card agency about how I wore the watch and that it was custom made specifically for me and confirmed the agreement for return policy!!! They did not include the back and forth e-mails about damaged items and poor business practice when it was clearly an item they had multiple stock of and that I had pictures of a gloved inspection of this high piece item moments after the dispute phone call. They only included the e-mails where I accept defeat and consider exchange for a ladies watch that would actually be something I would maybe wear. They only sent proof of return label to fix the watch with 2 missing diamonds and then never again contacted me about getting the watch back or the work to be confirmed to be done or anything. I got a dispute approval and assumed I would be refunded and could move on until I see the companies blatant lies about the situation and only including communications convenient to them. That I should not be refunded - mind you- I am not in possession of this watch nor want the damn thing nor really even know what was ordered. I just want the company to do the right thing in a shitty unfortunate glitch with updating phone/other scam issues and not make it seem like I intentionally special ordered this stocked item to be custom made to my preference and then wore it and damaged it as if I am trying to scam them!!! SHADY Business practice.

Fake website. The goods are not genuine. And even if you return them, they won't give you a refund. Don't buy!!!