Frost NYCReviews of frostnyc.com

Schicker Schmuck

Their jewelry is as advertised but better in person ordered on more than one occasion and definitely will be order again and again there customer service is very very helpful and everything is just done with ease quick delivery times even with custom pieces

My chain I'd extremely nice and they went above and beyond to get it to me in time for the new year. Couldn't be more happy with my purchase

I have purchased from them twice already and NEVER, NEVER have I had any type of problems. Customer service was top notch as well with my rep. I would recommend Frost NYC to everyone!!

This is the Best Jewelry I’ve ever purchased in my life. Very professional and Kind people no headaches no hassles just great product

Great experience with them. Had to search high and low for a good jeweler that sold nameplate necklaces. Found a good one with Frost NYC. They even got it in time for the holidays! I'm a very happy customer from Houston, TX and will definitely be ordering from you all again. You made my wife and I very happy! - Travis

My updated review January the 6th 2023 . I will not be accepting any offers other than a 100% refund . they are not telling the truth what they're not telling you is that in the package there are no rules of refund policies. Nothing. What they're not telling you that you are not allowed to try the item once you try the chain on you cannot get a refund. Now how can you receive something on the Internet that you have not seen before and not have the right to inspect the item . Are you telling me I can order a pair of pants on line and when I see the fabric I don't want it and I can't get a refund. This is the same problem Not only was it too small but the quality is ridiculous . how would a person know weather they like the product or even want it. How will they know if the product fit them. They're not telling you about the items that they show in the advertisement does not look nearly as close as the one that they send you. What they don't tell you the purpose of the tag it acts as a locking device to tell if you tried the item on. These people are not honest and I will continue my fight I will be talking to the channel 7 news agencies to further my fight. How is it that you can have the same problem for numerous years and not address it. I asked the young woman Gianna why can't they put the refund policy in the packaging that they send the product in. Her answer was that's something we'll look into. "After all the complaints you have had about the same thing policy year after year and you say the refund policy instructions are on the website or it's in the email that we send you after you decide you don't want the product. That is nonsense informing me after the fact. Again when I mentioned to Gianna about the packaging and why there is no instructions on the refund policy. And I quote this is what she said, I will talk to the team and we will look into . This is the reason why I believe that this place is nothing but a fraud. How can you buy something and not try it on and when you try it on and send it back that is when you get the bad news that you cannot get a refund you can only get a credit. Well, then put your stringent refund policy in the packaging to inform the customer of the rules of your refund policy . No you won't do it because they'll send it back to you as soon as they receive it . Frost of New York they are nothing but thieves sticking people's up without a gun you should be locked up for the type of so-called business that you are running. All these people's complaining about the same policy can't be wrong, the only person that's wrong here is Frost NYC. Like I said I'm done with it I'm going to let the law make the decision for both of us. Also, in the packaging let's talk about the packaging there's no instructions in the packaging to inform you of this devious plot plan refund policy only purpose to steal your money. These people's should be dealt with with a class action lawsuit and there are laws in place that will protect the consumer. Again I don't want anything from these people. They are not truthful and there's no honest bone in their body. They told me that if you try to product on you bought it otherwise we'll give you a credit. You find out this information only after you return it. They talk about the policy that they have on the website on refund. Well, why is it not in the packaging. The reason is they don't want you to know anything about their refund policy. Again Frost NYC has a refund policy that no one knows about but them. Frost NYC I will not give up on this fight you already was paid your money from affirm and you also have your cheap gold chain that I sent back to you.

My girlfriend bought me a special picture pendant for my bday as my mother and grandmother passed away. First issue (Shipping) When my bday came she was a bit disappointed because one of my gifts, the one she was excited about was delayed. She ordered it the last week of September and the order was processed on October 3rd, on the website it states “please allow up to 1 week for production” for custom pieces (I talk about the quality later) and they ship Fed Ex 2 day. My bday was on the 16th and it didn’t come until the 25th. Second issue (Not the same piece) It’s not the same pendant as the photo. The one we received is missing a feature that is in the photo on the website. Third issue (Quality) The quality of the piece is terrible, I don’t understand why it took so long to ship it out. It looks like they just cut out the photo, slapped glue on the back and threw it on the piece. You can see the ground glue or whatever they used around the photo and there’s a gap at the bottom of the piece and you can see it there too. The quality in the photos on the website are not the same in person. They cut out my mom’s chin in the photo, they could’ve clipped some of my grandmas hair, that would’ve made more sense. They didn’t send any confirmation or some kind of final proof of the photo. The photo is really raised also, doesn’t look like that on the photo on the website and the example on the website looks great vs mine. It’s almost $900 for 5.7 grams of 14kt gold. I know that may be small to them but we are just regular working people expect good quality jewelry and for a personal piece to be delivered professionally. Create a custom piece like you would want the piece to be for yourself! My girlfriend did a great job on the gift, I love it and don’t want to take it off my chain but not so much on picking the jeweler, but that’s not her fault because the reviews seem legit. I buy jewelry online, mainly from Jacoje and never had any issues with shipping or quality, I would’ve considered Frost because of their warranty and trade in program but I would never buy from them after this.