Frost NYCReviews of frostnyc.com

Unfortunately My Girlfriends Daughters were Roofied here Dec 21-22, 2023. Watch your Drinks! Don't Trust anyone!

Where to begin?! This company is FRAUD! They send out chains that a faulty and/or broken, and then they refuse to return for money back and claim it's not their problem. Additionally, they claim the items are delivered when they are NOT. Read all of the reviews, and make sure you report them to ALL platforms (Yelp, Google, BBB, etc.) if they refuse your return.

I purchased a chain and bracelet from FrostNYC and Chelsea was my sales person she was very professional I also asked her if she would send the merchandise to me for my birthday, I received it the day before. Job well done Chelsea!

Marilyn was a pleasure talking with, very helpful and informative. Thank you

Honestly, if you’re lucky enough to have Mirna helping you then your experience will be seamless and beautiful. She goes above and beyond and will work for you to make your purchasing experience comfortable and enjoyable. She answered all my questions (many questions) with knowledge and insight. Top level. Give that girl a raise and a bonus and a promotion.

Mirna is absolutely amazing. She helped me get my discount and my purchases very simple! Very friendly and their jewelry is stunning! Go buy and you won’t regret it! Thanks again Mirna

I will come back and write a true story about this company. Whatever you do, do not buy anything from Frost NYC. I bought a Crown pendant from Frost NYC. It broke, small pieces of gold started to fall from the pendant so I sent the pendant back for repair. Frost NYC say that the repair is free but it is not. It will cost 90 dollars for repair and the cost to send it to Frost NYC which is another 100 dollars. So almost 200 dollars. Frost NYC sent back the pendant and it broke again. Pieces of gold started to fall off. So I sent it a second time and it cost me 200 dollars again. Frost NYC sent back the pendant and it broke again. This time I told them that I want to have a new pendant because the old pendant is made of fake gold or the most worthless quality of gold ever. So I send the pendant back to Frost NYC and it cost me money once again and they actually sent me a broken crown pendant back as a replacement and called it a new one. I sent them photos of the so called new crown pendant, real proof that the pendant was broken not new. Frost NYC told me to appreciate that they sent me the new pendant, a broken one. This company is made by hustlers and scammers, they sell fake gold, the worst kind of quality on their products. Frost NYC have made it into a system of capitalism. Buy worthless products from Frost NYC and then the customer has to send the product back for repairs and Frost NYC earns more money. I have never had a gold pendant break before. Frost NYC so called gold pendant broke three times and they could not make a new one that does not break into small pieces. Incredible bad quality, lies all around from Frost NYC. Their customer service is so bad. I had someone called Lana B, the lies that comes out of her mouth is distasteful and embarrassing. The pendant cost me 700 dollars when I bought it. To send it back for repairs has cost me around 600 dollars more. Frost NYC is the worst company I have ever seen handle and work with gold products or so called gold products. Frost NYC says it is 10 carat gold, but if it was gold and 10 carat which is supposed to be the hardest gold it would not break into little pieces by just wearing it. True scammers and fake goldsmiths is Frost NYC. Do not buy anything from Frost NYC, it is not worth all the trouble and waste of money that comes with Frost NYC. If you want to buy beautiful gold earrings with real diamonds or other gold products, check out Kaplans Auktioner, a company in Sweden that sells the real quality things that we customers want in 18 carat gold, a auction house in Stockholm with good prices. Not the so called 10 carat fake gold that Frost NYC sells and lie about to their customers and is so expensive that it is ridiculous and makes no sense what so ever. Frost NYC is the worst site of gold products that I have ever seen and it is because it was made by hustlers and scammers. This company is not to be trusted and anything you buy as a customer from Frost NYC will be regretted in the end because of the fake products and the worthless quality of the products made by a fake goldsmith.

I bought a necklace for my wife and the experience was better than I expected, gave me a variations of different necklaces and found the one I loved and Nick help me build my wife’s necklace, not like other jewelers I’ve been to, will be returning as a customer!