Frost NYCReviews of frostnyc.com

My fiancé ordered a bracelet here and I couldn’t be happier. The quality and sparkle is incredible. I wear it all the time now.

Amazing quality. I bought an iced out prong set Cuban link, and it’s safe to say I am obsessed!! Can’t wait to upgrade!

I just received my chain..4-13-2023....absolutely beautiful..I had it appraised at a local jewelry store. Its one hundred percent legit...Ill will be ordering soon from this company...you cannot wrong here...very satisfied costumer.....Thank you

I purchased a mens white diamond tennis bracelet, and it took nearly 2 months to get what I paid for. What was sent to me had yellow diamonds that were far below the F/G-VS quality that was advertised. After sending the original bracelet back, I was sent a different bracelet that had better diamonds, but was the wrong size, so I had to send that back. Up until this point, I had been operating under the assumption that I had been mistakenly sent a yellow diamond bracelet. I learned around this time the company insisted that it did send me a white diamond bracelet, that all their tennis bracelets are handmade, they claim to only use F/G-VS diamonds, and they believed the probably was with the ratio of F to G colored diamonds. This is all problematic for a number of reasons: - If you only have F/G-VS diamonds on hand, how is that I would end up with diamonds that would more than likely be rated K-N because of how yellow they were. - If these are handmade, then it was certainly no accident that I ended up with low quality diamonds. A professional person sat down, purposefully set these stones, decided this was up to the quality standards of the company, and then sent this out to me. - I don’t appreciate being lied to with some flimsy excuse about a ratio of F to G colored diamonds. G colored diamonds are “near colorless”, and only have a warm hue to them, but would still be imperceptible to the naked eye. Any minor traces of color that exist would only be identifiable by a diamond professional. Even if the bracelet only had G colored diamonds, it still would not explain why the original bracelet was so yellow, so much so that it could be captured in an amateur iPhone picture. After learning all of this, and having sent back the second bracelet, I requested on several occasions to no longer be sent any further products, and for a full refund, since it was clear I could not trust this company. I was simply quoted the company’s return policy, and my requests were ignored despite the extenuating circumstances. In summary, if you have done business with this company, I would highly suggest that you have your product tested to ensure that you haven’t been ripped off. Because, honestly, had they sent me a slightly subpar product, it’s doubtful I would have been able to identify it. If you are thinking about making a fine jewelry purchase from this company, I would advise you to reconsider, unless you are an experienced buyer, and are willing to take the risk.

I initially ordered a chain and was extremely disappointed with what I received. I ended up writing a bad review and didn't really hear anything back until a few months later when Gianna from their resolution team reached out. She offered to exchange my chain for a slightly thicker model and said all I had to do was send back the original chain. honestly I've been very impressed with how Gianna handled everything so professionally and my new chain arrived within 3 weeks of me sending my original one back. (I live in Hong Kong ) Thank you again for rectifying the situation !

I love my bracelet ! It was exactly what I was looking for and the staff was very knowledgeable and friendly. I actually got a better piece for me and saved money as well with their help ! I am definitely going to be back and would recommend Frost to anyone looking for quality jewelry.

I bought an item that I had to return and I talked to this lady name Izzy it seemed a little complicated. And she help me through the process, very kindly and explain to me about the exchange. I paid for the first item that I bought but had to return it and they give me back 100% credit what i pay for it and deducted from the new item that I was buying from them and gave me 15% discount on top of that. The great news she helped me all the way and kept me updated through email which I have several of them but great company so thank you Izzy for you awesome help ..

My husband has worn this necklace every day since I gave it to him.