FilsonReviews of filson.com

Filson Europe is an utter joke of an experience. They have ruthlessly inflated the price of items and I believe should be boycotted. Take the Original Lined GoatSkin Gloves. $150 in the US store. In the UK store £235. This equates to $290 at time of writing. That's almost double the price. Absolute joke. Products now made in Asia. Worse materials at inflated price.

I recently purchased a large order from Filson and returned most of the order due to fit/quality issues. However, I only received a partial return. At first, they claimed they didn't receive half of the items on their end. Alarmed, I filed a claim with UPS and PayPal, suspecting that part of the package was stolen. After filing the claim, customer service informed me that they had "found" the items but had an "underlying smell" and would not be processing the return. This is deeply suspicious because I only had the clothes for an hour before returning. I have never had such a poor experience ordering/returning an item online. I am out $1,500 due to this. I would not recommend ordering anything from Filson.com under any circumstance. This is, by far, the worst experience I have had shopping online in over a decade.

Filson has become another unfortunate victim of rapacious corporate greed capitalising on the nostalgia and reputation of what used to be a respectable American brand based on quality craftsmanship and integrity. American classics - made in Bangladesh. What a joke and a symptom of globalised corporate moral bankruptcy - trying to deceive customers with marketing bells and whistles whilst exploiting poorly-paid workers and selling substandard items for ludicrous prices. Go for the more humble, authentic, privately-owned brands that haven't completely lost their integrity, direction and values.

FILSON is yet another “victim” of WP Lavori’s ruination of yet another iconic American brand. The destruction of Filson under the disillusioned mismanagement and pathetic vision of Paolo Corinaldesi (WP Lavori CEO) ends another chapter of a great American brand and product line. As if their acquisition, dumping and destruction of the WOOLRICH BRAND wasn’t enough, he (Paolo Corinaldesi) is now destroying FILSON. CRIMINAL, GO HOME AND DESTROY SOME OF YOUR COUNTRIES OWN ICONIC BRANDS. DISGRAZIATO!

I've used Filson Europe quite a few times now over the years and felt I should leave a review. My experience with them has been great. Items are delivered to the UK in 2 to 3 days which is super fast compared to the time it used to take (just over a week). Sadly, the last item was too small, that's the risk you take when ordering online and Filson know this which is why their returns is super easy and smooth. They paid the refund without any problems. I love their products but I would advise on getting as much information on sizing as you can if you have any worries. Filson in my experience can be trusted and make fantastic clothing you'll love.

I hope our experience helps detour someone else from purchasing from this company. Purchased several items around the Holidays for ourselves and gifts. We purchase fine quality products from reputable company’s that stand behind their products, Unfortunately this isn’t one of them. We received the moorcroft women’s coat in an XS tried it on and it was too small we processed a request to return with a few other items and an exchange for a S in the jacket. Our experience from this point on has been even more disappointing. Receiving a response from customer service with back and forth emails and phone calls. After no response, yesterday we received our original jacket back not the S as requested with a letter accusing us of using Febreeze on the jacket and that it was used and not in sellable condition. It was taken out of its original packaging to be tried on and sent back with tags attached. We don’t use Febreeze and to be accused I am completely appalled. Is this the way a reputable company handles exchanges by accusing the customer so they can deny the return/exchange. This is a waxed coat with a moleskin collar and due to the proofing has an odor associated with it. To be accused of using a product I don’t even own is despicable furthermore what happened to customer service? I Reached out and explained the situation and had another poor experience with 2 customer service agents and asked to speak to a manger, still waiting…. I sent an email and received a response that the decision was final on our return. This item also went on sale for Half price right after we purchased it and we asked for the credit not even money back and the company said it wasn’t eligible even after we sent the guidelines they have listed on their website. Buyer Beware!!! Not a reputable company

I bought their $300 waterproof jacket (Swiftwater) a few weeks ago. In a recent rain shower, I took it to walk the dog. I arrived home soaking. I emailed Filson customer service, assuming such a famous brand would stand by their products, given the very high price. It took 3 emails and 4 weeks for someone to even respond. When they did, they said this: "The Swiftwater jacket was designed to be an “emergency” rain jacket. It was not meant to be worn for extended periods of time but rather you wear it for a passing rain shower while fishing or hunting. It is not a faulty item." However, their own product page describes the item as: "our Swiftwater Rain Jacket is engineered for active use that requires lightweight, waterproof protection... Though light in weight, the Swiftwater is fully seam-sealed to provide heavy-duty protection from the wettest of weather The Swiftwater Rain Jacket – waterproof and breathable rain and snow protection" It let rain from a shower in. I will never buy from Filson again.

I bought a packer hat in 1993. The inside liner needs replaced. Tried to use their repair request form. Everytime I hit the submit button, nothing. Sent pics and instructions to customer service 3 times. All I got was" you need to submit the form." I wish I never bought this hat even though it's been my go to hat for almost 30 years.