FilsonReviews of filson.com

Good experience with some quality clothing. Sizing is a little generous though, which wasn't listed.

Horrible customer service!! I have many Filson items, BUT this last order may very well be my last!! Ordered shirts for a trip, paid extra for fast delivery due to a trip. Finally 1 week after the trip ONE of the TWO shirts came in the mail(snail mail). Called no one knows where the second shirt is, the agent said it must be out of stock if I want to wait a few more weeks it "MAY" show up!! 2 weeks later I have heard nothing. HORRIBLE CUSTOMER SERVICE FOR OVER PRICED GARMENTS!!!

Awful service. Took payment for a bag they apparently didn't have on July 28th. No mail sent explaining this. Contacted August 6th to ask for status of order and was then told they'd cancelled it without any notice or refund. Eventually managed to get a refund 7th. Would not use their online store again.

I was a devoted follower of Filson for more than 25 years since I started fly fishing, over the years the prices have gone up and up double and triple now for the same or similar items, I’m not worried about the prices so much but the customer care is horrendously bad, they recently sent me an item that arrived damaged, I attempted to initiate a return and I’ve already telephoned them 3 times about this, after 10 days I still have not received the promised return label by email. When you call and speak to some one it always sounds like you’re speaking to some sedated spaced out weirdo. This company sucks now, they always have to ruin a good thing.

I have been trying to get hold of Filson customer care for more than a month. I have filled in their website form several times, emailed and called them (each time I've been disconnected after being on hold for five minutes). No one has even bothered to acknowledge receipt of my messages.

Not sure about last review, they are pretty good to me as far as I can really get. IT's mainly for people who work with hands and want to remain in good mood on their work cause they wear nice cloths, and that brand simply do that job extremely well.

Good products, terrible awful customer service. Products come with a guarantee, but if anything goes wrong with them, it’s imposible to get support. It’s not worth it to buy from Filson anymore — what a shame.