FilsonReviews of filson.com

For those of you who’ve had a bad experience as I have I’d like to offer the following for those who don’t already know. Buy everything on your credit card. As long as you have emailed them and they have failed to respond within 45 days to your satisfaction your bank/credit card will officially withdraw payment and reimburse. Note. From the moment you advise bank/credit card of the issue a credit to the amount you spent will be applied to your credit card account. Filson (seller) then have 45 days to respond. I’ve had issues before with Filson EU and contacted the US and had resolution which you could also try. Good luck!

One Star only because they would not let me give them a zero. Worst company I have dealt with in 65 years. Buy anywhere else. The customer service will be better from the guy selling out of his car trunk. I ordered a hat 20 months ago and had to return it because there sizing is terrible. Needed size was out of stock for 20 months. Never received a notice when they were restocked. Spoke to customer support twice. I might as well have talked to a rock (maybe I did) from the response I received. We'll see when this one comes in if I can find anything positive to say.

I had to return two internet purchase items by post and they charged me £30. That must be the worst returns policy of any retailer

Colour for the Dryden bage in Whiskey is waaaaayyyyy darker than in the photos, its like two different bags. I like still it, but expectation was not managed and delivered. Not sure what they Photographed, maybe with a gazillion lumens. Not true to reality. Hate such misleading photos. Update: Amazing customer service, changed the colour to the true one. Gives back 1 Star. Never had a company react so quickly. That is really cool. Also so far the bag is really good quality and everything worked well so far. So 4 stars

I too will never shop at Filson again. To top off my terible experience, I tried to review the product in question on the Filson site but was denied as they claim I didn't purchase the garment. I can clearly show pictures to prove I purchased the garment. In any case, I puchased the Oil Finish Double Tin Tan 30 Bibs. The sizing chart is completely wrong, there is no way this garment will fit over clothes as stated based on the sizing chart. But the real kicker was I was asked to send the garment back to Filson at my expense (since I live in Alaska) only to have the same garment returned stating the sizing was correct. When I hold the garment up against other pants I own the waist size is clearly off by at least an inch. Ironic, Filson garments so often claim to be Alaska tough but when it comes to customer service the Alaskan is treated very poorly. Filson cound learn from the customer service model of Crutchfield, they know how to treat a customer even if he lives in Alaska. Bottom line the garment may be nice but I will never know because I cant wear it, I won't ever buy from Filson again and there are too many good outdoor clothing companies to put up with the sevice I received at Filson..

I will never buy anything from Filson again. I bought a flannel shirt (145.00 USD). I had worn it 3 or 4 times, nothing stressful like ranch work, tree felling, etc. I made a sandwich yesterday, and one of the snaps just fell off. Customer service was agonizing.

Very disappointed. Always been a massive fan of this brand until you try and repair your bag. Had it for over 8 years and the wear is showing. Great! BUT try and get it repaired. Big rips around the strap and the brass fastener has broken.. I don’t have the receipt for all those years ago and the london shop has now gone… so what do I do now? Filled out the form, sent the pictures and then A company in Italy got in touch and they can’t seem to do anything without a receipt either. So disappointing. Just does not tally with their company profile

Filson Short Lined Cruiser Jacket: doesn't stand up to anything. Seam opened on the front of the jacket not even after 6 months. 1cm hole right on the front. Store bought 2019 in Berlin, Germany. It makes me mad every time I see it, now I finally took the time to write the review.