FilsonReviews of filson.com

I bought a Mackinaw Jac-Shirt that was on sale for 50% off. I asked for a receipt at the register and the salesperson had me enter my email so that it would be emailed instead. We talked about how great a sale it was at 50% off that I bought another jacket at full price and almost bought one of a different color from the tables until I noticed that they were only 40% off. The salesperson suggested that they might be a newer color. I passed on that, but I left happy thinking I had gotten the best deal. Unfortunately, when I checked the emailed receipt when I got home, I realized they had only given me 40% off. My mistake for not checking carefully before leaving, but I was tired and frazzled from Seattle traffic and facing the prospect of driving for hours through rush-hour traffic to get home. Most stores would have confirmed that they had that item marked at 50% off on their rack and honored their price, so I called the store the next business day and was told they would not make an adjustment because the jac-shirt was listed on the website for 40% off. I asked to speak with the manager. The salesperson initially ignored me and kept explaining why it was against store policy and that nothing could be done. They then told me that they would contact the manager, but I would be told the same thing. I was finally told that the manager was unavailable, but I would be contacted. I was never contacted. After several days, I contacted customer care on the website and was told I would have to get the charge adjusted by the store because local store prices varied on sales. I contacted my credit union who contacted VISA who contacted Filson's bank and confirmed that I had purchased the jac-shirt for 40% off despite pictures of the sales tag showing 50% off. I filed complaints with the Washington Attorney General and BBB. It isn't worth $49.50 to go through small claims court. Filson will never get anything more from me. They don't honor their in-store advertised sales prices! I need to add a follow-up because many weeks later I was issued $150.77 as a price match, three times more than what I had requested. So, in the long run, after contacting the corporate office, BBB, and the Washington State Attorney General's Office, I was treated like a prince. Your experiences may vary.

Although a French national, I have been a Filson customer for more than 20 years (i.e. even before they started to ship to mainland Europe...) when I spotted them during my trips to the US. I bought hats, duffle bags, suit cases and jackets from them: all excellent and extremely durable products (and pricey...). But, when needed or for guarantee issues, their customer service has indeed always been pretty bad, even on the phone. I actually had better service from one of their French dealer website that was (and still is) doing only their bags and cases. You can also find their original coats and jackets with much lower prices on some European specialized clothing websites. Their oversea deliveries can be quite long. They also now have an EU website but with a narrower offering and insane price differences with the US site.