FilsonReviews of filson.com

Never will buy from Filson again. Their return policy is crap and they don’t stand behind the product. Spent over a $1,000 on pants and they couldn’t take a pair of pants back cause they were too big

Their 'we stand behind our products' schtick is just worthless drivel. I bought one of their Alaskan Guide (made in Singapore not USA incidentally) flannel shirts for £160. It was horrible, stiff as cardboard. £160? I've bought far better at Uniqlo for £25! They charged me £25 to ship it and £25 to return it. To add insult to injury in their own customs return form the value was shown as €43.47 (£37.31). Go figure that one out! What the heck was £160 all about then? I would sooner walk around bare-chested in the cold than wear one of their crappy, cheapo shirts. I will never deal with this lot of shishters again. Avoid like the plague.

Bought a new hat and Filson sent a used one with an oil stained insert. This company is total crap.

Filson's warranty is a hoax. I received a Filson watch as a gift. Looks cool, but is poorly made and broke after a couple of months. Sent it in for warranty service. Despite the "repair or replace" warranty they acknowledge applies, they won't fix it because they got out of the watch business and don't have the parts or tools to fix it. They offered me a gift card worth only a small fraction of what the watch cost, and refused to return the broken watch (which has sentimental value) if I accepted the gift card. What a sleazy operation. They make it hard to continue buying American. Junk product. Horrible customer service. Stay away from Filson. Considering legal claim against them on the warranty. Get in touch if you had a similar experience.

Filson repaired a hat (tin cloth packer) I purchased last year. I am hard on my clothing which is the reason I chose Filson. They kept me informed with updates and repair was done well.

Never had an issue with their products Just the opposite. Love the quality, the guarantee. Superb craftsmanship & materials.

Filson: Your customer service and warranty/repair policies are shockingly abysmal. I assure you I will never order from you again. I have a lightweight jacket (the "Men's Ultralight Jacket" specifically) and the zipper gave out after less that two seasons of wear. It was for urban use, essentially getting me to and from business meetings. The stress on the zipper was minimal to nonexistent. After jumping through the hoops of submitting for a repair evaluation, mailing the package and waiting several weeks, the jacket was returned to me saying essentially there was nothing you could do and that the zipper was my problem. I followed up with a call to your customer Service and voiced my confusion and displeasure. I was assured the case would be looked at again and someone would be in touch. So far, this hasn't happened. You sell a particular look and the idea of a certain lifestyle, but sadly your clothes and company do not walk the walk; It's pretty sad that for all of the robust, bearded, great outdoors images you hang your reputation on, your zippers evidently can't last long enough to get a costume designer to a theatre meeting in mid-town Manhattan. Additionally, I told a local distributor about my issue, and they likewise supported my claim, informing me that these zippers have been a problem. It speaks volumes that your company not only disregarded or attempted to dance around the given warranty, but also did not have the decency to follow up with my call. There are too many other companies out there marketing what you market, and I bet their zippers work just fine. In fact, now that I think of it, I don't think I've *ever* had a broken zipper on anything I've owned -- and certainly never on a premium-priced product that is purportedly build to last. I'm sad to learn that you don't live up to reputation and embarrassed that this is the best you can do. I'll be moving on to better, more trustworthy brands.

I called Filson in Seattle to order a Mac Cruiser. Sales rep told me they had gone up in price to $495.00 from $395.00. I complained online. Gregory in customer service sent text back. He said they are still $395.00 through the end of the year! Might want to tell sales dept. to get straight on this. Sales rep was a lady and not to friendly. Don't remember her name. You lost a sale!