FilsonReviews of filson.com

Colour for the Dryden bage in Whiskey is waaaaayyyyy darker than in the photos, its like two different bags. I like still it, but expectation was not managed and delivered. Not sure what they Photographed, maybe with a gazillion lumens. Not true to reality. Hate such misleading photos. Update: Amazing customer service, changed the colour to the true one. Gives back 1 Star. Never had a company react so quickly. That is really cool. Also so far the bag is really good quality and everything worked well so far. So 4 stars

This review relates to a pair of Filson uplander boots purchased in the USA over the Internet. I won't go into details but suffice to say in this particular case the quality of the both boots was compromised. But I can only speak as I find and the help from customer services in Holland was second to none, very patient and understanding in particular one lady Anastasia Kuts. Once all the relevant documents were sent as proof of purchase and shipping documents had been received a total refund transaction took place with no hiccups or hurdles put in the way.

I tried to get the 10% off code by signing up on the website but received nothing. I tried to contact Filson via their website about this but got no response. I was a little dubious ordering, as I'd looked at reviews online and could see some people had problems receiving orders and I'd head nothing in response to my email... However I made an order. A couple of days later I received a despatch email from 'Tigers Smart Hub' saying I had an order coming from Bedrock Manufacturing Europe BV. This didn't mention Filson at all and looked like spam but it did have the product name I'd ordered. It also had a UPS tracking number and the jacket arrived in five days via UPS. Then about a week later I got an email from a company called 'Adyson' responding to my question about the 10% code on the Filson website and sending me a code, obviosly a little late. Happy with the jacket, luckily the fit was good so all in all okay. Just think their communications need looking at a little bit as it all seems a bit odd.

After reading a few reviews on here I got a tad worried, but everything worked out fine for me. I ordered from the Filson .com/uk site on a Sunday night, didn't receive an order confirmation email which was worrying but I was able to check my order status on the Filson website via the account created when I placed my order. On the Tuesday I received a tracking number by email (not from Filson), and my order was with me by Friday morning. There were no import charges either. Hope this helps.

Good experience with some quality clothing. Sizing is a little generous though, which wasn't listed.