FilsonReviews of filson.com

First order last year had to be returned, wrong size. Tried to call customer service, when they didn't refund money, for help but was told for several weeks, and dozens of calls, that nobody was available to help. Finally had to turn into credit card company in order to get refund. Don't think I would have ever gotten my money back otherwise. This year I tried to order something again. They immediately took my money but didn't ship anything. I've been trying to call for two weeks to talk to customer service but they still say nobody is available. This is by far the worst company I have ever ordered from. Even Chinese counterfeit companies have better customer service. I should have known better after last years experience. It looks like I am going to have to turn in a fraud case with my credit card company for the second year in a row against Filson.

Sadly I have to echo the comments of the review below. We’re visiting the city for New Year’s and Filsons was number 1 on my list to buy a Stetson. A $500 hat. The service was lack lustre at best. We were definitely an inconvenience to the young lady at the front counter. To the point of feeling looked down upon. I asked for medium sized hats. She presented me with large. I requested for colours but NOT black. I was presented with black. Disappointing. It’s not the Filson I remember from 2 years back. There was a man there in his 40s who treated you as a client. It was that previous experience that brought us back to the store, but found it missing.

Filson offers some of the worst customer service I have ever experienced. They do not answer emails, are unavailable to chat, and have a fraudulent IVR recording that makes it appear as if they can not accept your phone because they are business. Utter BS!

This is the worst company to order online or from a phone representative from. Multiple attempts at ordering Christmas gifts "declined" my credit card. The problem is they use a third party "Bolt" to process the online purchases, which then results in the order being cancelled. The absolute worst experience I have ever had. Save yourself the trouble and don't order from Filson. If their order process is so problematic, trust me and order from someone else this company is the absolute worst. So don't be fooled by their website. Just look elsewhere

Apparently they don’t make any of their products in the USA now. It’s hard to justify paying a premium price for something made overseas of mediocre quality. Seems like instead of paying for a quality item, we are are paying through the nose for their marketing campaign and getting a cut rate product.

The process was simple. Sent for a ship label (free) and then put my expensive Filson 30 year old duffle in the box with a explanation of the damage. In about 4 weeks was notified the repair was under their warranty..The leather D ring holder had ripped through. I assumed a stitch type repair, but when I got the bag back after being notified of the track number to my surprise they replaced the entire leather mount with new..It is as good as new and top notch work. The wait time is long though so send it in long before you decide you'll need it again..Sent it in 8/28/23 received it back 11/14 23..Not unreasonable in the least..

Shirt was made in an Asian sweatshop. Had to pay $70 in duties and customs brokerage fees once it shipped from USA to Canada. Complained to customer service and asked why it is not made in the USA (as their advertising ortrays). Customer service ignored thesse facts when I exposed them.

I am disappointed the vest I ordered last week still has not been shipped. Tired of excusues