FilsonReviews of filson.com

Customer service... phsss... Do Better.

Filson sent me the wrong sized shirt and refuses to do anything about it! Never mind the fact that they suckered me into buying a $10 polo shirt at a $100 price! I will just throw the shirt in the garbage! Bad move on Filson’s part because they have lost my business forever!!

This review relates to a pair of Filson uplander boots purchased in the USA over the Internet. I won't go into details but suffice to say in this particular case the quality of the both boots was compromised. But I can only speak as I find and the help from customer services in Holland was second to none, very patient and understanding in particular one lady Anastasia Kuts. Once all the relevant documents were sent as proof of purchase and shipping documents had been received a total refund transaction took place with no hiccups or hurdles put in the way.

Bought a pair of Bison gloves from Filson. They are priced at £125 but I got them for £50. They claim to be the glove you can do anything and go anywhere with. So far the have stretch do not keep my hands remotely warm.After wearing a few times they bobbled and yeah and if it rains they get soaked within minutes! Was thinking about returning them but since I read the reviews I won’t bother. If your thinking of buying a pair for the cold just forget these you’ll be losing fingers within the hour!!

Customer service doesn't respond. Would advise against buying online from Filson.

Refund Problems I hope this review helps others with return or refund problems. They have good, if expensive products, but.... RETURNS. Filson has an antiquated returns system spelt out in the small print and you have to download a return form plus obtain a return code. I have not had problems but if you simply post an item back you are likely to have problems. REFUNDS. My problem was with goods not received, lost by the courier. The courier was no help and all attempts to contact Filson or the Shipper by email, fax (yes fax!), and telephone over a period of 3 weeks were met by silence or being unobtainable. In the UK it is the legal responsibility of the vendor under The Consumer Right Act to supply goods so I raised a claim through my payment method (credit card or PayPal) and received a refund in 24hrs. With a properly functioning customer service system this should not be necessary and I have been seriously put off Filson goods as a result.

After purchasing a large mackinaw wool anorak for £391 it arrived and didn’t fit. I immediately re shipped it back using the provided return label and purchased another one online in medium. So now I have purchased 2 at a cost of £782. The new one turned up and fit fine however after 5 weeks have I received a refund for the one I sent back? NO!!! I have sent numerous emails to filson and 9/10 had no reply and if I have received one have been completely dismissed with emails from incompetent members of customer service staff that aren’t willing to look into the issue. I have one anorak for the price of 2 and the whole issue has taken the shine off the item. I wish I could send the one I have back also as I don’t even want to wear their clothing brand anymore it’s been that bad, however if I did I could never rely upon them been competent enough to issue me a refund. I’m absolutely appalled at how they can get away with this DAY LIGHT ROBBERY. I’m having to seek legal advice into how I can get my money back. Please please please do not order from them DISGUSTING!!

I tried to get the 10% off code by signing up on the website but received nothing. I tried to contact Filson via their website about this but got no response. I was a little dubious ordering, as I'd looked at reviews online and could see some people had problems receiving orders and I'd head nothing in response to my email... However I made an order. A couple of days later I received a despatch email from 'Tigers Smart Hub' saying I had an order coming from Bedrock Manufacturing Europe BV. This didn't mention Filson at all and looked like spam but it did have the product name I'd ordered. It also had a UPS tracking number and the jacket arrived in five days via UPS. Then about a week later I got an email from a company called 'Adyson' responding to my question about the 10% code on the Filson website and sending me a code, obviosly a little late. Happy with the jacket, luckily the fit was good so all in all okay. Just think their communications need looking at a little bit as it all seems a bit odd.