FilsonReviews of filson.com

The founders of Filson's must be rolling over in their graves. What was once a symbol of high quality goods and clothes has now just turned into a gay yuppie overpriced clothing store. There's nothing inherently wrong with gay yuppy overpriced clothing stores, except when they pretend to be an outdoors store. (and when their sales people attempt to be condescending when they look like goofy gay lumberjacks.)

I bought the journeyman on a trip to DC at one of their stores. I wore it one time. ONE TIME. I tried to return it immediately after because the straps did not fit comfortably for long-term wear. I'm a woman, I have no idea if that is part of the issue but the bag sags even when the straps are at their tightest and it's uncomfortable. I told Filson that I had worn the item. I was very clear about the situation. I sent the bag back. They sent it back to me saying it was not saleable because it was worn. Yeah I told them that. I contacted customer service again because I can't believe that a $500 bag isn't returnable after 1 use. I was denied again. They say it's their 'policy'. What kinda policy is that? They don't care at all about customer satisfaction. So yes I have a very expensive, cool looking, uncomfortable bag that I can't travel with as planned. I will never spend money with them again.

Poor customer service. I own tons of Filson gear. Never needed the warranty service but when I did it was a huge disappointment. Quality going down on both gear and service.

Filson double belt. Purchased 5-7 years ago. Filson’s “Lifetime warranty” isn’t really lifetime. It’s “lifetime” only for the length of time that they deem it should last. Period. I am disappointed and must leave a negative review. My belt I assure you was cared for properly, along with my boots. I am fully aware of the care it needed and it received. A company as large as Filson should not be advertising its products as “lifetime” when the reality is quite different. They offered me a 25% discount. They can keep the discount, why would I invest in a product that is clearly inferior and a company that doesn’t stand behind its warranty-Lifetime? Disappointed, Michael H.

My 35 year old tin cloth jacket lost a button due to normal use. The fabric is so thick, no one will work on it. After a couple of years of not using it, I realized there was a Lifetime Warranty on the jacket. So I filled out the forms on the Filson website, followed their instructions and, voila, I have a repaired jacket. Not only did they attach the missing button, they also reinforced another one that was starting to come off and they treated the fabric to some new wax. It took about a month from the time I sent it in to the time I got it back. They met the commitments outlined in their process. I received the jacket back today and I can't wait to wear it. Nice job Filson!

I've been a loyal Filson customer for years and have traditionally bought my sons a quality US made Filson product each year for Christmas. Sadly, there are now very few US made products in the catalog and the customer service experience proved equally disappointing. I will pay a premium for US made quality and for good customer service. My quest for another quality outfitter begins...I have unsubscribed from Filson e-mails. RIP

Slowest customer service ever. Had to return a Christmas gift. They confirmed receipt of the item on 1/8/24. It is 1/28/24 and they have not provided the store credit as promised. 20 days from receipt of the item and counting is unacceptable to issue a refund. Very disappointed.

I decided in this era of cheap throw away clothing to invest in a high quality waxed jacket that would last me for many many years. Filson seemed to have the quality and pedigree and so I bought the Tin Cloth Field jacket. Unfortunately the first time I went out in the rain, and it wasn't heavy rain either, the water soaked straight through on the shoulders and chest and I had to change my jumper and t shirt when I got in. The canvas was not waxed properly in these areas and so the jacket is useless be a you can't go out in the rain and unless you spend a few hundred quid on a liner it's not warm either. So I have a defective £575 jacket that has been hanging on a hook for 2 months. It was almost impossible to get through to Filson EU, and when I finally did I was asked to fill out a repair form - quite why I don't know as the jacket needs replacing not repairing. As it's the only response I had received I filled the form in and sent it back. Anyway that was over 4 weeks ago, I have chased and got no replies. So I've had to raise a complaint through PayPal in the hope that I can get my money back. Do not buy from Filson EU. It's overpriced, not made in the USA as you'd think with the hefty price tag, defective and if you have problems you the customer service the worst I've ever experienced.