FilsonReviews of filson.com

The absolute worst customer service I’ve ever dealt with. Does not reply to emails. I’ve sent (3) The size chart is not accurate. I do not recommend.

I wouldn't buy from Filson. Purchased a jacket at MSRP, didn't fit, so I wanted to return it. Looked for information in the package about how to return, there was nothing, so I went to the website. The website said that to file a return, just use the return slip in the package. Of course, there wasn't one. So I sent an email asking for one. I got on auto-reply saying they'd address my issues in 2-3 business days. A week passed. Nothing. So I called. The customer service line gave me various recorded messages about "your call is important to us, etc." then hung up on me. Over and over again. Sent another email. Nothing. Called again next day, finally got someone on the line after holding for 45 min. Told lady what happened, she said she'd email me a return slip in 2-3 business days. I explained I'd been trying to file a return for over 10 days now, and Filson was batting 0 for 3. She said, "Sorry, nothing I can do. I'll email you a return slip in 2-3 business days." I asked, "How am I to believe you?" She said, "It's the only choice you have." Touche. Filson sucks.

Anything that Taylor Sheridan is hawking on Yellowstone is a huge money grab. Previous complaints echo the same issues I have right now. No response on three emails, status of back order, no customer service manning the phones. Just piss poor after sale support. You can't look up orders, you get re-directed to shop and that's it. Awful. As were his 6666 steaks. Got a strip steak the size of a breakfast steak. Two for 100.00 and a thermal bad as a gift. :-(

If I could give ZERO rating I would! I returned an item to Filson using a prepaid UPS return label just days after I received the item. Two emails to customer service have been ignored. Also seem to be “caller # 15 on hold” to speak to a rep. 3x’s now. UPS tracking has shown item was received by them over 6 weeks ago. NO REFUND yet to be issued. I’m disputing the charge w/my credit card company. A call to an actual storefront led an employee to tell me that they’ve been receiving numerous complaints re:customer service. “They recently had a warehouse sale and are understaffed right now.” AVOID them. Sizing charts were waaaaayyyy off too.

First...Filson is NOT a pacific northwest company since 2012...they are owned by a conglomerate from Texas. Second...Filson is NOT a US made or sourced product any longer. 99% of their items are made in Asian sweatshops...all use cheap again materials. Their sizing has always been super wacky...but since the move to overseas contract MFG, they are a disaster. Measurements provided for items are off (randomly) by a full size (1+ inch) or more. As everyone else has said...their customer care (returns, exchanges, warranty) are literally the worst in any business. If you purchase off their website...stores are FORBIDEN from helping you. Called the Seattle flagship store last week...employee said they are getting dozens of calls every day from screwed over customers...but he was not allowed to help. He said corp. usually takes 'a few weeks' to respond if they do at all. He kept apologizing, agreed that the company was circling the drain...but he could do nothing (if he wanted to keep his job). Corporate regularly turn off their phones and e-mail...so you are screwed with even trying to get help directly. Filson is a perfect example of great companies sold to crappy owners who's only interest is to ride the prior reputation into the ground, screwing every customer over, every way possible for corp. Profits. Buy from Filson and YOU are a sucker who just got scammed!

Started fly fishing 3 years ago and could hardly wait to buy Filson products. The Filson Tin packers hat is amazing but the mesh strap vest isn't worth the $210 US, which landed being shy of 400 Cnd. First off the very disappointed that they sourced it to Vietnam, cheap cheap cheap, not well made. They may as well not sell this item. The strap buckles are a soft plastic vs the original metal. The storage pockets are not as large as advertised. Filson prides themselves on being American made and that's why I bought it, but not the case with the fishing vest.

Can’t believe I waited this long to get a Filson tin cloth short lined cruiser. Worth every penny. Followed the sizing guide, ordered a large, fits perfectly (I’m 6’0”, 205. Normally wear XL). Great quality. It’s better than you think it will be! Price was steep but this jacket will easily last me 20 years!

Wouldn’t honor life-time warranty on a jacket. Finally after several calls & emails & then walking into a Filson store & speaking directly to the manager was my issue resolved. They are a horrible company to deal with & attempt to intimidate the customer at first level of contact when wanting to make a return. Be persistent & last resort dispute purchase with credit card. Never pay cash or use debit card at Filson as there usually is no recourse.