FilsonReviews of filson.com

They charged my credit card for something that they knew was oversold. They were getting around to telling me that they did not, in fact have the item I ordered. I was calling to get the order confirmation they promised at online check out. They said “hopefully they would credit me in the next few days”. They sure didn’t waste time taking my money! Mind you, I waiting on hold for 33 minutes to get this answer while their sequencer made excuses about their service levels being driven by holiday traffic. It’s February 5th! The lady I finally spoke to was nice, albeit, indifferent to my frustration with the whole scene. I’m thinking John and Nancy Filson are more interested in padding their sales and profit numbers than providing a positive customer experience. For quality gear, I expect quality treatment. What a mess. You really have to do better.

Filson takes over a month to process a return?! Cant get theu to customer service. Never ever again

I recently discovered Filson as I’m a true fan of Quality American made work wear. I placed an order and purchased a flannel shirt. Pricey! Just like many others here, Filson will not return or exchange. If you call their customer service line, you’ll get a recorded message saying they’re too busy to help you. I will never buy another thing from Filson.

Worst customer service, do not order anything from them unless you are 100% confident you are going to keep the product. They make you contact customer service for a refund and no one responds to emails and when you call it says 15 people are in the queue and disconnects you.

Terrible customer service! I ordered Sheep skin gloves for my husband well before Christmas. They arrived but were it bit to small. They had originally arrived in a nice gift box. But when I shipped them back for a bigger sized I never heard that the company had actually received them, so for weeks I was concerned that they had been lost in the mail or??? I left several emailed to have a generic email respond back that they would get back to me in 48 hours but never did. I did finally receive the new gloves in a bigger size but the wrong color and not in a gift box like the last time. I have since left more emails and tried calling this morning but a generic voicemail said there was 15 people in the que and to call back later, then just hung up on me. After reading these other complaints maybe I'll just keep them in the wrong color and never order from them again!! Please take this advice...Do Not Order From This Company!

THE WORST. Don’t even bother… not worth the hassle when there are tons of other companies that would love your business.

I ordered two beautiful lined wool packer coats at $1K each in size xxxl on 11/29. However the coats were just too big for me. I usually order a size up to make sure coats will not be too small. Returned coats same day with UPS return label that was provided. Filson received both coats on 12/12. They relisted them on their website and both sold within 24 hours. I am still fighting Filson to get my $2k refund. I called customer service multiple times but get cut off as they say there are too many people in front of me. Actually I think they purposely do not answer calls because customers are furious and they do not want to deal with them.

I have owned a Filson Ballistic Duffle bag for 18 months. It is indeed a fantastic bag. But two straps have snapped, which is shocking for a £300 bag. I was asked to fill in a repair form, and it has taken four weeks for their customer service to simply look at the form and requested photos. They still have not done that. And now they are closed until Mid-January. It's awful customer service and no matter how good their bags are, I will never buy another one based on the way they deal with issues such as this. They are in contravention of the UK Consumer Rights Act, and they intend to stone wall until they eventually get around to doing what is right. Which they may never do.