FilsonReviews of filson.com

After reading a few reviews on here I got a tad worried, but everything worked out fine for me. I ordered from the Filson .com/uk site on a Sunday night, didn't receive an order confirmation email which was worrying but I was able to check my order status on the Filson website via the account created when I placed my order. On the Tuesday I received a tracking number by email (not from Filson), and my order was with me by Friday morning. There were no import charges either. Hope this helps.

Filson's online presence and service is abysmal and their website is barely functioning. Multiple errors and issues trying to access pages and products. Have had multiple orders "lost to the system" and orders canceled without communication. Have tried reaching out to them to share basic HTML and site-wide issues previously, but never hear back from anyone about these. "Luxury" goods, if you can actually order them.

Some time ago I bought an expensive Filson backpack, a few months later, without even placing it on the ground, the bottom began to break. Contacting customer care I was told that Filson is a small brand... and that the ideal would have been to send me a piece of fabric to have the backpack repaired by a tailor in my city. But please.... Anyway, after some time I took the backpack to the tailor and the fabric was insufficient for repair. Really bad experience with this brand!

I was promised a gift card for a return from Filson. Like so many others, I am now out both the money and the item. If you buy something here, don't expect to be able to return it.

Ordered two items, got one! No replies to inquiries! Searched email for order and found my complaint from over a year ago on a similarly screwed up order! SHOP ELSEWHERE!

Sadly, Filson has closed both its London retail outlets - but we can still purchase from them online! Thank goodness for a European presence - everything I've ordered has been delivered promptly, correctly, and the one time something was slightly the wrong size (our fault, not theirs!), it was returned very quickly. All my Filson clothes (coats, hats, shirts, waistcoats and more) plus luggage (possibly too many bags!) are going to be passed to our daughter and, eventually, her children after that - truly Legacy-ware. I am just so sorry that the great team at Filson UK retail has gone.

Waited two weeks so far for a response regarding a broken bag.

Although a French national, I have been a Filson customer for more than 20 years (i.e. even before they started to ship to mainland Europe...) when I spotted them during my trips to the US. I bought hats, duffle bags, suit cases and jackets from them: all excellent and extremely durable products (and pricey...). But, when needed or for guarantee issues, their customer service has indeed always been pretty bad, even on the phone. I actually had better service from one of their French dealer website that was (and still is) doing only their bags and cases. You can also find their original coats and jackets with much lower prices on some European specialized clothing websites. Their oversea deliveries can be quite long. They also now have an EU website but with a narrower offering and insane price differences with the US site.