FamilyPoolFunReviews of familypoolfun.com

DON'T ORDER FROM THIS COMPANY!!!!!😥😡😥😡 I ordered a pool for $1,697.74. It shows in pictures (in the description of item) that your purchasing, that it comes with liner and pump. There is 3 pictures you can swipe right to view of item or items you are purchasing, so when you see first picture it shows the whole swimming pool, swipe right and it shows pool liner, swipe right again and it shows pool pump, swipe right again and it shows whole pool again. So it makes you believe that you are buying what is in the description of pictures that the company shared of the item you are buying. Well, that's not the case!!!! I'VE CALLED AND EMAILED FAMILYPOOLFUN.COM and also to CW INCORPORATED SO MANY TIMES!!! I ONLY RECEIVED ONE EMAIL BACK AND THAT WAS TELLING ME THAT I NEEDED TO ADD MY ORDER#, SO I DID. NEVER RECEIVED ANOTHER EMAIL AND STILL NO PHONE CALL BACK... ORDERED THIS POOL JANUARY 5TH, 2020, ITS NOW MARCH 4TH, 2020 AND ALL I HAVE IS A POOL FRAME. AT THE BOTTOM OF THEIR PAGE IS Q&A, A CUSTOMER ASKED IF THE LINER COMES WITH THIS PARTICULAR POOL AND CW INCORPORATED ANSWERED "YES". I FINALLY CALLED AMAZON AND THEY WERE VERY NICE AND THIS AMAZON GUY GOT ME ON THE PHONE WITH FAMILYPOOLFUN ( WHICH ALSO GOES BY CW INCORPORATED) AND THIS LADY I SPOKE WITH AT FAMILYPOOLFUN WAS VERY HATEFUL AND RUDE TO ME. SHE SAID SHE DIDN'T KNOW WHY THE Q&A WAS ANSWERED "YES" , BECAUSE SHE SAID IT DOES NOT COME WITH LINER OR PUMP. I TOLD HER THAT THE PICTURES AND THAT ANSWER WERE VERY DECEIVING AND THAT I WANTED A FULL REFUND BACK. SHE SAID THAT SHE DOESN'T KNOW THE POLICY ON REFUNDS SO SHE WOULD HAVE SOMEONE GET BACK TO ME. I STILL HAVE NOT RECEIVED CALL BACK OR EMAIL!! THEY HAVE ALSO DELETED THAT Q&A AFTER I TALKED TO THE LADY THAT WAS SO HATEFUL TO ME ( BUT I DID GET A SCREENSHOT OF IT FOR MY LAWYER BEFORE THEY HAD CHANCE TO REMOVE IT😂) THIS COMPANY IS HORRIBLE AND THE PEOPLE THAT YOU HAVE TO DEAL WITH WILL TREAT YOU GREAT UNTIL THEY GET YOUR MONEY, ONCE YOU'VE PAID, YOU'RE SCREWED!!!!😡😡😡 I'M VERY SICK AND JUST WANTED A POOL TO ENJOY WITH MY KIDS THIS SUMMER, WANTED A POOL BY SPRING, THAT'S WHY I PURCHASED IT IN JANUARY, ITS ALREADY MARCH, IM SO DISAPPOINTED AND WILL NEVER ORDER FROM THIS COMPANY AGAIN. IM GOING TO LEAVE A REVIEW ON EVERY SITE THAT I CAN FIND TO WARN OTHERS ABOUT THIS COMPANY BEFORE THEY ORDER, I WISH I HAD SEEN THESE REVIEWS FIRST!!!! FAMILYPOOLFUN.COM AND CW INCORPORATED ARE TERRIBLE AND THE ONES YOU DEAL WITH ON THE PHONE ARE VERY HATEFUL AND RUDE AS WELL. THEY WILL STEAL YOUR MONEY AND YOU WILL NOT RECEIVE WHAT YOU BUY....SO HEADS UP, READ REVIEWS BEFORE YOU PURCHASE FROM THEM! 😥😡😡🤬🤬😢

I rarely write a complaint about a purchase but this has been the worst experience EVER! I ordered a pool closing kit and a winterizing ball from familypoolfun.com . What I received was two bags of shock and a bottle of algicide (I paid them more than twice of the cost of those items) where’s the rest of the chemicals!!! Never received the winterizing ball. I told the sales contact Jay Backer, he told me that it is correct. First that is not what I ordered, and second never received the winterizing ball. Jay Backer said I can return them for a full refund. I did just that after waiting weeks for a return of material authorization. They had me return the items to their distributor, Cinderella Pool Supply. Then fast forward another 3 weeks or so and no refund. After I complained multiple times I received a small refund. They said the reason is that there is a 24% restocking fee and shipping costs, but I shipped it and I never received the winterizing ball so they also charged me 24% on something they never sent me!!! These people are crooks and will find every way to scam you!! DO NOT BUY FROM THEM!!!!

This company is really bad from the business rules to individual support person. I talked to the sales person and agreed on pool cover layout, then, they send me a wrong pool cover, after I return, the charged me almost 1/3 money (191.01) for "return" because this company's fault. When I talked with support lady, she is really rude and there is no any basic business common sense.

Before I ordered a pool pump on Friday, Nov. 29, I called to make sure that it was in stock, and I hoped that it could be shipped that day. I was ok with the promised Monday shipping. I was shocked and bewildered when I got a call late Tuesday afternoon wanting to verify my address, which was exactly as ordered. If that really was an issue, I should have been called Monday before the promised shipping. I was concerned about their stalling tactics, and called them Wednesday morning, and again Wednesday afternoon, wanting to know when and if it would ever be shipped. Members of staff told that only Jay could answer that question, and that he'd call me. Of course, he never did, and I cancelled the order that night. After waiting four more days trying to get my $475 refund, I finally had to get it through my credit card company. Next time I order from an unfamiliar company, I'm reading the bad reviews. I would have seen all the complaints to the Better Business Bureau, Ripoff Reports and Trustpilot. I would have known that their "address verification call" is commonly used for stalling. I'm surprised that Jay can get his employees to buy into his crookedness. Jay has proven once again that "one bad apple can spoil the whole barrel."

Our old pool collapsed last winter. So my husband ordered a pool and sand filter ( because they said that was the best) from Family Pool Fun. First off they sent the wrong pool, when talking to them they said we sent you an up grade no extra cost. then we ordered 2 bags of sand received 1. Called again they said we needed to send them the delivery slip by email. Had to call again it took forever to get the 2nd bag of sand. Once my husband got the sand he opened up the filter to put it together. This is where it gets totally crazy!!! It isn't even a sand filter!!! Why in the h*ll would they talk us in to a sand filter, sell us 2 bags of sand and then send us a non sand filter. We called again. oh we upgraded you to the best filter for free!! Ok why would you sell us sand? Oh we will send you a label to pick it up and give a refund. We had to email them proof of the sand again. Never sent the label. Called again, we will send it right out. Never got the label. Two months later emailed oh so sorry I will give you a credit. Keep the sand. I emailed I want a refund. No response yet!!!!

I filled out the order form wrong and got the wrong cover, family pool fun sent me a new one. All In had to do was pay for the return shipping on the first cover. The new cover fit perfect and looks great. Jay went above and beyond being helpful. Would recommend this company to anyone who needs pool supplies.

I would rate 10 stars instead of five. I have ordered a Winter cover for абоbe ground pool from familypoolfun.com. 15x30 The cover came 4 days faster than supposed to be. Well-made, strong, strong, easy to install. Jay was very helpful with all my questions and responded right away. Great company. Great people. Reliable seller. Fully satisfied customer – me. Thanks a lot.

My actual rating is 0 stars! Ocean Blue Cover Pump received with five big kinks in the first couple of feet of tubing. It is impossible to suck the water up through this tubing. And you have to do it with a cheap, plastic bulb! Would be difficult to use if tubing not impossibly kinked. Sent clear pics requested. Now they want video of the device NOT WORKING! That’s CRAZY! Not going out in the cold and flurries to the pool to prove a negative. I’ll try to show how it DOESN'T WORK using a sink and a bucket! Please post if you did receive a refund for a defective product ordered from Family Pool Fun to give me hope, please?