FamilyPoolFunReviews of familypoolfun.com

Lack of communication took awhile yo get my order thats all.

Great price on a pool pump, but was a little slow to ship. After purchase I was charged significantly more than the advertised price. Telephone customer service was poor, as they would not answer any questions. I was told to email questions. In the end I got the pump at a good price, but I am left with very little confidence in the company. I won't be a return customer.

I got a call about a week after I placed my order telling the one I selected was not in stock. I choose a different one over the phone. I was called again 2 days later and told once again the second I choose was not in stock. I ended up with plain blue which I am not excited about at all. I look at the website and see that the first 2 I choose are still an option as a selection for purchase. Shipping took another 2 weeks.

All I can say is hope that your order doesn’t come damaged in any way because mine did and I did everything the company required for replacement parts and they never got back to me especially if you get a guy named jay which avoided me just as soon as it came to sending new parts i waited over 2 month for him to respond and send multiple emails and call multiple times all I i get is them telling me jay will get back to me…. The pool it self is good but bad customer service for sure

So wanted to give an update on a review I had written. Like others I was charged for a product I ordered and had an awful time trying to get an answer to what was going on with it. I AM HAPPY TO ANNOUNCE that Jay and his team have credited my account back the money!! It did take awhile from start to finish to resolve, but they did come through. I hope the same outcome happens for everyone else, which I’m sure their working diligently on trying to do. Keep reaching out as tiring as it may be. Best of luck

When I first called to order my pool I spoke with a customer service representative named Ann. (Ask for her if you've never ordered a pool before.) She was kind, courteous and very helpful. We found that the pool was dented at the top (this must have occurred during shipping) and opted to fix it ourselves rather than return it. After we installed the pool liner we noticed a small hole in the liner. Tears form by pulling on the liner too hard during installation, not a small hole. We were told to send an emailed photo to familypoolfun.com but the owner of the company declined to send us a new one and offered to send me another for $137.00 Another customer service rep told me I could buy a patch kit from them but I declined because I was worried because the pool was new and I wanted a perfectly good liner. We decided to order another liner (heavier grade and less money from another company.) They do offer rebates and freebies --mine was a $100.00 rebate, an automatic pool cleaner and free gas, but there are forms that must be filled out precisely and mailed to them. They don't just send them to you automatically. Be sure you send your rebate paper (to any company) with some kind of tracking because I was initially told my rebate did not arrive but they did find it and send it to me. I also received my automatic cleaner (so glad)--but be sure you are careful with sending everything with delivery confirmation to be sure they receive it. My pool is running fine and I'm pleased with the things I ordered to set it up correctly. Most of this is due to the excellent pre-pool order help I received from Ann, the customer service representative.