FamilyPoolFunReviews of familypoolfun.com

Lied to the whole time to be fair it was during the pandemic so perhaps there in lies the excuse .

Ordered a pool ground cover from them May 16. Hadn't heard anything so cancelled the order on May 29th. Apparently no one checks the emails, voicemails or texts at this company, so they shipped the product anyway. Still can't get ahold of anyone at this company. Don't ever do business with them.

This company is a SCAM!! Worst company ever! I ordered a pool slide 5/4. After two weeks went by and no update on my order status beyond "order received," I called to get an update. It took two days and 20 calls to finally speak to someone who told me they couldn't give order tracking information, I'd have to email the tracking department. Still waiting on a response to that email. Meanwhile, I found an email address on the order confirmation to a Jay Backer. He replies but it takes 4-5 days, his attitude is less than pleasant and says my slide will ship the next week. A week later when I email Jay again for an update he replies that there have been manufacturer delays and it will be 3rd week of June before it ships and it will be tan instead of the gray I ordered. I email back asking for clarification of what slide I was receiving because the slide I ordered is only produced in gray. He emailed back (a week later) that it would be best to just cancel my order since its a new manufacturer. He says that the cancellation will process but it'll take 3 to 10 days for my refund. They've had $3500 of my money since 5/4 and here it is 6/7 and not only do I not get a slide but I have to wait 10 days to get my money?! This is absolutely the worst company I have ever dealt with!

I ordered a Gorilla Pad and after waiting over a month, they sent me a different kind of liner. After several emails back and forth about the shipment, they never said they were substituting what I ordered for a cheaper version. I will never order from this company ever again.

Well, apparently I am not the only customer that you have deleted their negative review on Facebook so I will leave it here! After over 20 emails, $2500 taken out of my bank account and STILL missing pool pump and parts....I find it very interesting that you would delete it and then within minutes of my post on Facebook, you sent a personal email giving false information and hope of shipping times for my missing Pool pump and filter. Jay, you have told me 3 different "scheduled delivery dates" for them but will not provide any tracking or shipping information. The last info you said was coming from the Saia freight company stating it would be here by Wednesday. Well little did you think, I called the freight company personally and they have ZERO future deliveries scheduled for my address. Now, unless you want your family owned business to be reported to the Better business borrow and for me along with all these UNHAPPY customers to peruse legal action under the Consumer Protection law, you best make this right! I have begged enough and I have been MORE than understanding of backed up shipping due to the Covid-19 issues. But giving false information from your company, lack of communication plus VERY rude employees and I have may emails to prove it, doesn't look very promising for you.

I ordered a pool on 4/27/20. They said it was in stock and would ship within 3 weeks. Never got the pool. Email them and asked where is it. They said wasn’t in any condition to ship it so will refund my money. They sat on my money for over a month. Very disappointed. Will never get de them again

This review is STRICTLY regarding the quality of their CUSTOMER SERVICE, not the actual products. Their customer service leaves MUCH to be desired! The phones are constantly busy for days on end,so no one can get through;they take almost a week to respond to emails and messages and the older lady that finally answered the phone has an attitude when asked a question that may not be a part of her job description. It is a TASK to order using financing, because you have to wait for an email/phone response with instructions on how to order using your finance approval and then your order has to be verified by ANDREA, who takes a week to do so! If they are that busy, they need more staff to help out!

I purchased a portable pump setup from this company back in March last year. I was told priming the pump would be easy, etc. But it isn't. I ended up breaking a part on the pump and trying to get FamilyPoolFun to help me with a replacement. After DOZENS of calls to Jay and people there, and excuses about COVID, about how they didn't know the part number, that they had the part and all they had to do was ship it to me, etc. I finally found the part number in the manual for the pump (which they should have had) and ordered it from Newegg.com and got it in 2 days!!! These guys are slick to tell you things are going to work, ship their stuff and then don't stand behind it at all.