FamilyPoolFunReviews of familypoolfun.com

We had to replace our liner after 14 years. We bought our original kit thru Family Pool Fun so it seemed only natural to reorder from the same place. There is only one salesman & he doesn't listen or pay attention to anything that you say. The liner that I ordered is not the liner that I received. We had so many repairs to do that by the time we replaced the liner it was too late to do anything about it. Of course, I haven't heard anything back from Jay & I'm sure I won't. If you can pick any other company, do it!! You will only be disappointed working with this company.

I called him, and he said he would be here at noon. Hours—then days—passed with no response to my texts or messages. A simple reply letting me know he wasn't coming would have allowed me to make other arrangements instead of waiting and wondering.

What a disappointment. FPF.com will not respond to my emails. I was sent something other then what I ordered and now I can't return their garbage product. I also can't get refunded what I'm owed. So I'll play games just as they are. I am disputing the charge and also leaving a review on anything and everything I can.

Absolutely love it !!! Timely delivery !! Will be checking your site for all my future pool needs. Thank You !

Lack of communication took awhile yo get my order thats all.

Shipping was very quick, package came undamaged.

You sent me the wrong pool cover. I ordered a WC 740, you sent me a WC-418-4. I sent photos of the package and an email yesterday. I would have sent it a couple of weeks ago but I had phone issues. Thanks, Joe Hart (43213-352-2293)

HORRIBLE experience. I ordered a pool pump and 2 weeks later, I had not received it. They would not respond to emails inquiring about the delay. When I called, the lady who answered the phone was very rude. She stated it had to be "reviewed" and someone named Lisa needed to call us to discuss the shipping. When I asked when I could expect a call from Lisa, she stated she would give her the message. This indicates that nothing had been done with the order since it had been placed. I told her if we didn't have communication within 24 hours that I would be cancelling the order. She responded with, "Do what you gotta do." I decided to cancel and when I called back I told the man who answered that I wouldn't have cancelled but the woman was so rude. He told me he can't control women. WOW. I promptly cancelled the order. DO NOT USE this company. If zero stars were available, I would give zero stars.