FamilyPoolFunReviews of familypoolfun.com

Buyer Beware. Do not buy from this company. I ordered a swimming pool cover from Jay in November. I gave Jay the pool and patio deck measurements and was reassured they would return it if it didn't fit. The pool was finished in December and the swimming pool cover was too big and could not be installed. The pool cover was never taken out of the box. After several requests to start the process of return early January, I finally received an email from Jay that he would have to contact the manufacturer and I had to submit pictures of the pool cover to show that there was no damage to shipping box and cover. After months of weekly emails and phone calls, Jay continues to use stall and delay tactics. He finally told me that Andrea would take care of the issue. Every time I call the company and ask for Andrea I am told that she is on the other line and they will take my information and she will call me back. It is now May and she never has returned my call. The staff is rude, disrespectful and from my perception very dishonest.

I recently brought a pool from this company back in March I recieved first week of April and had paid hundred to get ground level out and pool put together my pool wasn’t even up for a whole month and it’s collapse when I call and told them I got nowhere I email the company and got no where I sent them pics of what happen and when I was able to finally get a email from someone he ask for my order number and never heard back from him I’m giving them to end of day to respond or I’m callin my bank and get in my money back

Do not buy from this company! We ordered a pool vacuum a month ago.. never received an email for tracking so my husband called and they told him he had to confirm order first .... which he never got an email to do. Also they had already taken the money out of our account. So they finally sent a confirmation which he responded to. Another week and half went by and we still didn’t get a tracking number so he called again and they said their warehouse was slammed and behind. So another week went by. Called again and asked to to talk to a manager and the girl said there wasn’t a manager. Are you kidding me? Anyway he said he wanted a refund and to cancel the order and she said it would take 3 days to receive a refund and that he would have to email to cancel. So he did and he never received a response or anything. So then the very next day he got an email saying it was shipping without then even acknowledging that we wanted to cancel. This is the shadiest company I’ve ever delt with. Truly horrible. Still don’t have our vacuum. I’m going to the better business bureau with this.

I had an absolutely terrible experience with familypoolfun i attempted to purchase a pool heater, it took almost a week with at least 8 phone calls to finally get a call back. the young lady "Andrea" told me that the order was cancelled, she continues with a nasty tone and condescending attitude to tell me that my attempted purchase was fraudulent because she googled my house and did not see a pool!!! I googled it and showed her where it was and she then insisted that i send them a money order! (there is no chance of that, i don't trust them at all now) and then slams the phone down on me. WOW, certainly a first with that experience!! Horrible people and company!

Absolutely the worst Pool Company I've ever dealt with my pump is very weak tried to tell them that they said we need more detail how much more detail do you need they would not return my call they kept saying they'll call me back in a few hours it took over two weeks to hear from them I would not buy anything from this company

Family Pool Fun has great customer support! We purchased a winter pool cover 6 month ago and was missing our installation rod and I offered to buy a replacement but was sent one free of charge! Not only is Family Pool Fun products great but also great customer service to back them up! Thank you to Jay and the rest of FPF family.

Very good customer service. I accidentally ordered the wrong pool and they got me a new one sent out right away

Good website and support. Needed help on Sunday and the Tech service guy gave me his personal cell number so I could call him Sunday (on his day off) when I was setting up the pool! The EZ Sunday Pool was a simple pool to set up with the one type screw. You have the most complete kits.